The Grocery Department Manager works to maximize sales and profitability for their department by providing excellent customer service and maintaining department and store cleanliness. The Grocery Department Manager maintains a well-stocked department, follows store procedures, and keeps an eye toward improving processes and product offerings whenever possible. The Grocery Manager supervises all Grocery Department employees and is expected to work 5 days per week for a total of 45 hours, including one weekend day.

Essential Duties & Responsibilities:

Provide exceptional service in all areas
Maintain a clean, organized, and well-stocked department on the sales floor and in the stock room
Assure proper stocking and rotation of all department products, including backstock
Participate in meetings with vendors and department managers, including but not limited to weekly manager meetings and marketing meetings
Maintain timely email, phone, and in-person communication with vendors and customers
Coordinate product additions and pricing information with vendors, department managers at other WCM locations, and the pricing department
Work with the store manager to plan future ad features and AppCard promotions
Track sales and order products to meet customer demand and increase profits, maintaining adequate inventory on all products
Ensure incoming grocery shipments are unloaded efficiently and safely
Control department expenses by enhancing operations, meeting budgeted goals, and controlling shrink
Minimize out-of-stock and overstock product to ensure fresh merchandise
Ensure compliance with safety and sanitation standards mandated by government regulations
Train staff on job duties, department procedures, and proper/safe use of equipment
Delegate work for maximum productivity, and motivate staff to achieve department goals
Monitor staff progress and provide feedback regularly; coach and complete performance evaluations
Regularly verify product pricing and replace price tags and/or signage as needed
Promote grocery items using announcements, special displays, signage, cross merchandising, weekly ads, and seasonal plans for end caps and shippers
Keep up with product and merchandising trends in the area by visiting other stores, visiting relevant websites, talking with customers, etc; implement improvements in the Grocery Department in order to keep WCM relevant and competitive
Determine optimal staffing levels and schedule staff for full coverage, not exceeding the maximum sales per labor hour
Attend food shows as directed by upper management
Conduct quarterly inventory for the department
May be called upon to manage store in absence of the Store Manager and Assistant Store Manager
May be expected to take on additional store duties, such as running the cash register and closing the store as needed
Should expect to closer the store at least 1 night per week

Requirements

General Employee Expectations Common to All Jobs:

Treat all customers with respect and dignity
Work toward continuous improvement within scope of duties
Keep work areas neat and free of hazards
Must be available to work evenings, weekends, and holidays
Perform other duties as assigned

Required Skills & Abilities:

Moderate computer skills, including email, Excel, Word, and online ordering systems
Great multitasking, organizational, communication, and customer service skills
Comfortable working with the public and greeting, speaking with, and assisting customers
Attention to detail, ensuring duties are completed correctly and on time
Leadership, sales, and merchandizing skills
Previous experience working with vendors and ordering product
Ability to travel to trade shows, seminars, and other retailers

Education and Experience:

High School Diploma/GED
Previous experience in grocery retail experience is required
Previous experience in Grocery Department management, preferred

Physical Requirements:

Prolonged periods of standing, walking, twisting, lifting, bending, pulling, pushing, and reaching
Must be able to frequently lift up 25 pounds and occasionally up to 50 pounds
Frequent use of carts and pallet jacks (manual and electric)
Frequent use of step ladders and step stools
Ability to read small print on labels and shelf tags

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