Velocity is seeking an Imaging Technical Admin to support the Imaging and Field Operations teams by performing a variety of administrative, technical coordination, and customer service tasks. This role will work closely on a daily basis with Customer Success Managers, Project Coordinators, Imaging Technicians, Technical Support, and other internal teams with a strong focus on supporting imaging-related projects and serving our external customers.

This is an on-site position at our Velocity Headquarters in Holland, OH working 10am-630pm EST Monday-Friday, although shifts may need to be adjusted to fit customer demand including weekend coverage.

Primary Duties & Responsibilities:

Remote imaging support for technicians onsite
Assisting with ticket creation or monitoring
Gathering information from tech tickets to assist with reporting
Assisting remotely with software related to imaging printers
Handling customer equipment order requests when needed
Other duties as assigned by leadership

Qualifications, Experience & Education:

High school diploma
1+ years related experience required. Previous imaging experience preferred but not required.
1+ years computer experience required.
CompTIA A+ certification preferred but not required.
Strong customer service experience that showcases a professional, patient, and courteous approach to working with customers, visitors, and other team members.
Demonstrated ability to work in a fast-paced, customer-centric environment.

Knowledge, Skills & Abilities:

Proficient in MC Office applications with specific emphasis on Excel and Outlook.
Intermediate knowledge of Windows.
Ability to learn and understand custom software systems/portals and other online tools.
Ability to lift up to 60 pounds independently.
Strong organizational and analytical skills with attention to detail.
Strong communication, presentation, and interpersonal skills.
Strong attention to detail and analytical ability to problem solve.
Self-starter and can work well independently as well as with others on a team.
Ability to manage and prioritize multiple tasks and projects with a sense of urgency.
Ability to remain calm in stressful situations.

Why you’ll love working at Velocity

We are an energetic bunch — eager to succeed and have lots of company pride. We promote a collaborative work environment that prioritizes strengthening relationships with our customers and team members to achieve our goals.

As a growing technology solutions and services company, every team member at Velocity has the opportunity to make an impact as we challenge ourselves to provide the best technology and customer experiences in the business. We’re excited about what we do, why we do it, and who we do it for.

Diversity and Inclusion

Velocity is committed to diversity and inclusion and is dedicated to fostering a work environment where all team members are comfortable bringing their authentic selves to work and have equal opportunities to thrive. Our team members work collaboratively and draw inspiration from various perspectives and experiences that make each of us unique. This strengthens our connections with our team members, customers, and communities.

Our Values – Collaborative and Strong at the Core

Customer-obsessed
One team
Do the right thing
Let’s go!

Our Benefits

Medical, Dental, Vision
PTO & Paid Holidays
401K – with Employer Match
Company provided Life Insurance, Short/Long-Term Disability
Supplemental Benefits Available

About Velocity MSC

Velocity started in 2005. Velocity's customer-obsessed approach, combined with its customized voice and data network solutions, and support services, enhances how multi-location enterprises communicate and do business. That’s why Velocity serves thousands of Fortune 500 companies across various industries. With over 500 employees, 13 redundant data centers, 450 carrier agreements, and 5,500 certified technicians throughout the U.S.— Velocity is an unstoppable force. To learn more, please visit https://velocitymsc.com/careers/.

Velocity is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Velocity is an active participant with E-Verify.

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