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Development Operations Specialist

Toledo Museum of Art

Toledo Museum of Art

Operations
Toledo, OH, USA
USD 53,079-62,368 / year
Posted on Mar 24, 2026
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Position: Development Operations Specialist
Location: Toledo, OH
Job Id: 1042
# of Openings: 1
Job Title: Development Operations Specialist
Department: Development
Reports to: Director of Development Operations
FLSA Status: Exempt
Employment Status: Full-Time
Hourly Compensation: $53,079 - $62,368
Since our founding in 1901, the Toledo Museum of Art has earned a global reputation for the quality of our collection, our innovative and extensive education programs, and our architecturally significant campus. And thanks to the benevolence of its founders, as well as the continued support of its members, TMA remains a privately endowed, non-profit institution and opens its collection to the public, free of charge.
At the Toledo Museum of Art, we are dedicated to fulfilling our mission and our commitment to cultivating an organizational culture where every individual feels valued, inspired, respected, and empowered. We believe fostering such a culture requires everyone to work daily at positively enhancing the experience of our team members. We hope all interested in employment here will strive to elevate our mission and our culture!
SUMMARY
The Development Operations Specialist plays a key role in strengthening the Toledo Museum of Art’s relationships with donors through strategic, timely, and thoughtful communication. Reporting to the Director of Development Operations, this position is responsible for developing and coordinating donor-facing communications and stewardship materials that support fundraising goals, deepen donor engagement, and reflect the Museum’s mission, values, and voice.
The ideal candidate will be an exceptional communicator, detail-oriented, and highly collaborative. This role works closely with colleagues in Development and Marketing & Communications to ensure consistent, donor-centered messaging across campaigns, acknowledgments, reports, and recognition materials.
KEY ACCOUNTABILITIES
Gift & Data Management
  • Accurately records and processes all donations in Blackbaud Altru in coordination with Finance.
  • Generates timely tax receipts and personalized acknowledgment letters; manages distribution and filing.
  • Maintains integrity of donor records through regular data entry, clean-up, and updates.
Reporting & CRM Support
  • Creates queries, reports, and mailing lists for development and institutional needs.
  • Performs donor research and pulls information from the CRM to support fundraising strategy.
  • Generate daily, weekly, monthly, and quarterly development dashboards.
  • Maintain and update key performance tracking documents (e.g., gift tracking, campaign counts, pipeline updates).
  • Pull and clean data for stewardship reports, and mailings.
  • Support list segmentation for appeals and stewardship
  • Maintain reporting calendar and deadlines.
  • Support system-level optimization of the Altru CRM, including the development and maintenance of standard operating procedures (SOPs), workflow improvements, and the integration of Altru with related tools such as email marketing and event platforms. Collaborate across departments to ensure data systems are aligned and efficient.
Donor Support & Stewardship
  • Serves as a frontline contact for donor inquiries via phone, email, and mail.
  • Supports stewardship activities, including donor recognition, mailings, and events.
  • Assists with creating invoices, scheduling meetings, and entering proposal details.
Departmental Support
  • Maintains inventory of development materials and collateral.
  • Provides general administrative support and serves as backup to other Development Coordinators as needed.
Perform other tasks, duties, or special projects assigned.
RELATIONSHIPS
Reports to the Director of Development Operations. Collaborates closely with Development colleagues, including major gift officers, stewardship, operations, and events staff. Coordinates with Marketing & Communications, Visitor Services, and institutional leadership as needed.
EDUCATION AND EXPERIENCE
  • Bachelor’s degree or equivalent combination of education and experience.
  • Minimum 2–4 years of experience in nonprofit administration, customer service, or fundraising operations.
  • Prior experience with CRM software (Blackbaud Altru or Raiser’s Edge preferred).
  • Strong experience in data entry, cash handling, and donor communications.
  • Proficiency in Microsoft Office; Excel skills required.
SPECIALIZED KNOWLEDGE, COMPETENCIES, AND ABILITIES
  • Confidentiality & Integrity – Handles sensitive donor and financial information with discretion.
  • Technical Proficiency – Comfortable working in CRM platforms; able to troubleshoot and maintain data standards.
  • Communication – Strong written and verbal communication skills; responsive and courteous in all interactions.
  • Customer Service – Committed to delivering a positive experience to donors and internal stakeholders.
  • Project & Time Management – Manages multiple tasks effectively with attention to detail and deadlines.
  • Adaptability – Comfortable navigating change and shifting priorities in a fast-paced environment.
  • Teamwork & Collaboration – Works well within a team; offers help and seeks alignment across departments.
  • Reliability – Demonstrates consistent attendance, follow-through, and accountability.
PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT
Standard open office work environment shared with co-workers, with related phone, computer, and printer noise. Position requires ability to operate a computer and other office productivity machinery, such as a calculator, copy machine, printer, and phone system; ability to lift 35 pounds and to remain standing or walking for extended periods; hours may include some evenings and weekends as necessary.
BENEFITS
  • 25 Days of Paid Time Off Annually
  • 6 Paid Holidays Annually
  • 2 Floating Holidays Annually
  • 3 Paid Volunteer Days Annually
  • Birthday Paid Day Off
  • Medical, Dental, & Vision Insurance
  • 403b Retirement Savings Plan
  • Short-Term Disability, Long-Term Disability, Term Life and AD&D Insurance Plans
  • Paid Parental Leave
  • Pet Insurance
  • Employee Assistance Plan
  • Museum Family Membership
  • Employee Discounts in the Museum Store, Café, Studio Art Classes, & More!
The Toledo Museum of Art provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Museum is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodation by contacting People & Talent at jobs@toledomuseum.org or (567)-666-0387.
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