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Development Operations Coordinator

Toledo Museum of Art

Toledo Museum of Art

Operations
Toledo, OH, USA
Posted on Mar 20, 2026
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Position: Development Operations Coordinator
Location: Toledo, OH
Job Id: 1038
# of Openings: 1
Job Title: Development Operations Coordinator
Department: Development
Reports to: Director of Development Operations
FLSA Status: Non-Exempt
Employment Status: Full-Time
Hourly Compensation: $22.54 - $26.49
Since our founding in 1901, the Toledo Museum of Art has earned a global reputation for the quality of our collection, our innovative and extensive education programs, and our architecturally significant campus. And thanks to the benevolence of its founders, as well as the continued support of its members, TMA remains a privately endowed, non-profit institution and opens its collection to the public, free of charge.
At the Toledo Museum of Art, we are dedicated to fulfilling our mission and our commitment to cultivating an organizational culture where every individual feels valued, inspired, respected, and empowered. We believe fostering such a culture requires everyone to work daily at positively enhancing the experience of our team members. We hope all interested in employment here will strive to elevate our mission and our culture!
SUMMARY
The Development Operations Coordinator plays a key role in strengthening the Toledo Museum of Art’s relationships with donors through strategic, timely, and thoughtful communication. Reporting to the Director of Development Operations, this position is responsible for developing and coordinating donor-facing communications and stewardship materials that support fundraising goals, deepen donor engagement, and reflect the Museum’s mission, values, and voice.
The ideal candidate will be an exceptional communicator, detail-oriented, and highly collaborative. This role works closely with colleagues in Development and Marketing & Communications to ensure consistent, donor-centered messaging across campaigns, acknowledgments, reports, and recognition materials.
KEY ACCOUNTABILITIES
Donor Acknowledgments & Stewardship
  • Draft, edit, and manage a library of donor acknowledgment letters and gift messaging.
  • Partner with Development colleagues to ensure timely and accurate delivery of personalized donor acknowledgments.
  • Assist in developing tailored stewardship language for major donors and campaign contributors.
Communications & Content Development
  • Draft and edit donor-centric content for reports, proposals, brochures, one-pagers, and event collateral.
  • Support the development of campaign-related materials and messaging frameworks.
  • Contribute to donor newsletters, updates, and recognition features.
  • Assist in compiling donor impact stories, campaign highlights, and stewardship content for use in reports and other storytelling formats.
Recognition & Donor Lists
  • Coordinate and proof donor recognition lists for publications, reports, and signage.
  • Maintain accurate records for donor listing preferences and name formats.
  • Partner with Development Services to ensure data integrity across lists.
Event Communications & RSVPs
  • Draft and distribute donor event invitations and follow-up emails.
  • Manage event-related communications calendars and ensure timely delivery of all materials.
  • Track and manage RSVPs for donor events and assist in preparing guest lists and name badges.
Cross Departmental Collaboration
  • Serve as a liaison between Development and Marketing & Communications on shared deliverables.
  • Work closely with development officers to capture donor impact stories and reporting needs.
  • Assist with internal messaging and preparation for fundraising events and stewardship touchpoints.
  • Provide administrative support and assist with special projects across the Development department, as needed.
Perform other tasks, duties, or special projects assigned.
RELATIONSHIPS
Reports to the Director of Development Operations. Collaborates closely with Development colleagues, including major gift officers, stewardship, operations, and events staff. Coordinates with Marketing & Communications, Visitor Services, and institutional leadership as needed.
EDUCATION AND EXPERIENCE
  • Bachelor’s degree in communications, English, marketing, nonprofit management, or a related field.
  • Minimum 2 years of experience in fundraising, communications, or donor relations, preferably in a nonprofit or cultural institution.
  • Proven writing and editing skills with strong attention to detail.
  • Experience with CRM systems (Raiser’s Edge or similar) preferred.
  • Familiarity with donor engagement principles and campaign communications a plus.
SPECIALIZED KNOWLEDGE, COMPETENCIES AND ABILITIES
  • Exceptional Writing & Editing: Clear, engaging, and adaptable across formats and audiences.
  • Donor-Centered Thinking: Understands the donor journey and tailors messaging accordingly.
  • Project Coordination: Manages multiple priorities with efficiency and follow-through.
  • Collaboration: Works well across teams with professionalism and positive energy.
  • Data Accuracy: Maintains high standards for name formatting, lists, and recordkeeping.
  • Discretion & Confidentiality: Handles sensitive donor information with care.
  • Mission Alignment: Passion for the arts and belief in the power of philanthropy to advance TMA’s work.
WORK ENVIRONMENT
Standard open office work environment shared with co-workers, with related phone, computer, and printer noise. Position requires ability to operate a computer and other office productivity machinery, such as a calculator, copy machine, printer, and phone system; ability to lift 35 pounds and to remain standing or walking for extended periods; hours may include some evenings and weekends as necessary.
BENEFITS
  • 20 Days of Paid Time Off Annually
  • 6 Paid Holidays Annually
  • 2 Floating Holidays Annually
  • 3 Paid Volunteer Days Annually
  • Birthday Paid Day Off
  • Medical, Dental, & Vision Insurance
  • 403b Retirement Savings Plan
  • Short-Term Disability, Long-Term Disability, Term Life and AD&D Insurance Plans
  • Paid Parental Leave
  • Pet Insurance
  • Employee Assistance Plan
  • Museum Family Membership
  • Employee Discounts in the Museum Store, Café, Studio Art Classes, & More!
The Toledo Museum of Art provides equal opportunity for employment and promotion to all qualified employees and applicants. No person shall be discriminated against in employment on the basis of race, color, religion, gender, age, national origin, marital status, disability, sexual orientation, veteran status or any other status or condition protected by applicable federal or state statutes. The Museum is committed to maintaining an environment in which all employees are treated equitably and given the opportunity to achieve their full potential in the workplace. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability. You can request reasonable accommodation by contacting People & Talent at jobs@toledomuseum.org or (567)-666-0387.
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