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Senior Researcher - User & Product Experience
Therma-Tru Doors
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Maumee, OH, USA
Posted on Jul 9, 2024
Company Description
At Fortune Brands Innovations, we believe that our innovation and success are fueled by the passion of our people and the strength of our teams. Together, we work to fulfill dreams of home by aligning around common goals, being agile in the face of change, holding ourselves accountable, and acting with integrity and transparency. We succeed when everyone belongs and strive to build a Home for All where all associates can be their true, authentic selves at work. Learn more about our culture here
Job Description
SUMMARY: Wonderful opportunity to join our Consumer Insights team as a Product Research Leader with a focus on connected products. Reporting to the Director of Consumer Insights the Senior User Researcher will lead research projects from beginning to end and be responsible for helping define and drive the future of our products.
In this role, the Senior Researcher will collaborate closely with category managers, designers, and engineers to develop new hardware, apps, and services within our connected products portfolio. By employing mixed research methods, the Senior Researcher will cultivate a deep understanding and empathy for user needs, exploring user behaviors and motivations to enhance the consumer experience. Additionally, the role involves analyzing and integrating qualitative and quantitative data to generate strategic and tactical insights, providing actionable recommendations that drive product design and innovation.
Location and Status: This is a full time hybrid position requiring in-office presence 3 days per week (Tue, Wed, Thu) with the ability to work from home on Mondays and Fridays. The successful candidate must live within a commutable distance to one of the following office locations:
- Milwaukee/Oak Creek, WI
- Chicago/Deerfield, IL
- Maumee/Toledo, OH
- North Olmsted/Cleveland, OH
RESPONSIBILITIES:
- Primary Lead for Connected Products Research: Collaborate with internal and external stakeholders across functions and levels to design and execute research that guides product development and refinement. This involves understanding strategies and needs, discovering roadblocks and critical issues, and prioritizing research to inform product innovation.
- Design and Execute Complex Research Projects: Own the design and execution of a range of sophisticated research projects targeting consumers, trade, and other professional audiences to support product development and innovation initiatives.
- Integrate Data into Insights Process: Combine primary and secondary data to develop compelling insights that inform strategic decisions.
- Communicate and Advocate for Insights: Present and socialize actionable insights in a compelling and persuasive manner to drive decision-making.
- Synthesize Research and External Information: Combine existing research with broader market and consumer trends, as well as secondary research, to identify actionable insights.
- Subject-Matter Expert: Provide expertise in both qualitative and quantitative research methodologies and tools, translating research findings into actionable strategies.
- Manage Research Budget: Oversee and manage the allocated budget for research projects and learning plans.
- Continuous Improvement: Participate in efforts to enhance research tools, methodologies, and other solutions, supporting a best-in-class enterprise research and insights capability.
- Deliver High-Quality Research Projects: Ensure research projects consistently meet the highest levels of customer satisfaction for internal clients, maintaining speed and accuracy in a dynamic environment.
- Oversee Vendor Relationships: Monitor vendor performance, identify performance issues, and suggest remedies to maintain high standards.
- Utilize Agile Project Management: Apply Agile principles to prioritize work and ensure the timely delivery of research projects.
Qualifications
- Bachelor's Degree is required; a Master's Degree is preferred.
- Minimum of 7 years of experience in product research, with mixed research methods expertise and hands-on experience leading end-to-end quantitative and qualitative studies.
- Extensive knowledge and experience with a wide range of traditional & UX research methodologies, including ethnography, value proposition, concept evaluation, positioning, segmentation & personas, pricing/discrete choice, and usability testing.
- Experience owning all phases of research to inform product development, from foundational through evaluative stages.
- Proven proficiency in applying quantitative and qualitative research methods to impact business decisions.
- Skilled in online survey tools (i.e.. Qualtrics, Forsta) and UX research tools (i.e.. UserTesting); SPSS, Tableau or equivalent analytic software a plus.
- Ability to manage multiple priorities and troubleshoot a range of issues in high-pressure situations. Proficient in maintaining project plans, status updates, scheduling, and facilitating meetings with both internal and external stakeholders.
- Effective communication and interpersonal skills at all levels of the organization.
- Reacts positively to change, shifts gears comfortably and displays a solutions driven approach
- Strong cross-functional collaboration skills with the ability to confidently and comfortably interact with all levels of management.
- Proficient at project management including maintaining project plans, status updates, scheduling and facilitating meetings with both internal and external stakeholders.
Additional Information
At Fortune Brands Innovations, we support the overall health and wellness of our associates by offering comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates’ unique needs. This includes robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits (including half-day summer Fridays per policy), inclusive fertility / adoption benefits, and more. We offer numerous ERGs (Employee Resource Groups) to support inclusivity and our associates’ feeling of belonging at work.
Fortune Brands Innovation (FBIN) is built on industry-leading brands and innovation within our operating segments: water, outdoors and security. We have an impressive track record of strong financial results, market outperformance and growth, which translates into career and professional growth opportunities for associates. Please visit our website at fbin.com to learn more
Equal Employment Opportunity
FBIN is an equal opportunity employer. FBIN evaluates qualified applicants without regard to race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic.
Reasonable Accommodations
FBIN is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please contact us at [email protected] and let us know the nature of your request along with your contact information.
This job is no longer accepting applications
See open jobs at Therma-Tru Doors.See open jobs similar to "Senior Researcher - User & Product Experience" Toledo Region.