Manager, Returns Operations and Reverse Logistics

Therma-Tru Doors

Therma-Tru Doors

Maumee, OH, USA
Posted on Wednesday, June 19, 2024

Company Description

At Fortune Brands Innovations, we believe that our innovation and success are fueled by the passion of our people and the strength of our teams. Together, we work to fulfill dreams of home by aligning around common goals, being agile in the face of change, holding ourselves accountable, and acting with integrity and transparency. We succeed when everyone belongs and strive to build a Home for All where all associates can be their true, authentic selves at work. Learn more about our culture here

Job Description


The Returns Operations & Reverse Logistics Manager is responsible for managing and driving all internal and external activities related to product returns, operations capacity planning, and delivery to commit across FBIN Globally. To succeed in this role, you must be a data driven, business-oriented individual with a strategic mindset, who is able to deliver successfully for the customer through collaboration with cross-functional teams. You will not only ensure global execution and delivery, you will set the organization's foundational capability with the development of strategic initiatives supporting long-term goals, enabling the business to scale with efficient Returns operations across multiple sites and business units.

Position location – This position is eligible for a hybrid schedule. You can expect to work Tuesday – Thursday onsite at one of our hub offices (Oak Creek, WI; Deerfield, IL; Maumee, OH; North Olmsted, OH) while Monday and Friday are remote.


  • Establish the strategy and develop mechanisms to create and manage complex reverse supply chains using analytics and critical thinking to extract meaningful insights from large datasets. Translate these insights into actionable recommendations to enable decision making and optimize Returns business processes.
  • Develop processes, systems & guiderails to drive best practices across all FBIN businesses to reduce overall cost of Customer returns to the business.
  • Create guidance on best practices for customer contracts, logistics, supply chain footprint, partnerships and investment for Customer Returns. Drive guidance cross functionally with Business Units across FBIN.
  • Lead continuous improvement efforts to optimize the return process, reduce costs, and improve customer satisfaction.
  • Identify organizational investment and footprint opportunities to enable efficient Returns processing and logistics.
  • Delivery & clearly communicate status on any Returns improvement projects with Operations leadership and
  • Manage central Returns teams and mentor return processing & salvage operation managers at various locations across FBIN.


  • Bachelor’s degree in related field, or equivalent experience.
  • 5+ years experience in Operations, Logistics, Quality &/or Product Development - retail returns experience preferred.
  • Ability to effectively communicate across multiple disciplines and levels, ranging from senior management to peers.
  • Demonstrated knowledge, experience, and commitment to world class Operations, manufacturing, quality and continuous improvement.
  • Strong analytical and problem-solving skills with the ability to analyze data, identify trends, and implement effective solutions. Working knowledge of analytical tools such as Qliksense &/or Tableau preferred.
  • Excellent attention to detail. Does not let important details slip through the cracks. Has a grasp on business financials and where they come from.
  • Must be able to travel up to 20% of the time.

Additional Information

At Fortune Brands Innovations, we support the overall health and wellness of our associates by offering comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates’ unique needs. This includes robust health plans, a market-leading 401(k) program with a company contribution, product discounts, flexible time off benefits (including half-day summer Fridays per policy), inclusive fertility / adoption benefits, and more. We offer numerous ERGs (Employee Resource Groups) to support inclusivity and our associates’ feeling of belonging at work.

Fortune Brands Innovation (FBIN) is built on industry-leading brands and innovation within our operating segments: water, outdoors and security. We have an impressive track record of strong financial results, market outperformance and growth, which translates into career and professional growth opportunities for associates. Please visit our website at to learn more

Equal Employment Opportunity

FBIN is an equal opportunity employer. FBIN evaluates qualified applicants without regard to race, color, religion, sex, gender identity or expression, national origin, ancestry, age, disability/handicap status, marital status, protected veteran status, sexual orientation, genetic history or information, or any other legally protected characteristic.

Reasonable Accommodations

FBIN is committed to working with and providing reasonable accommodations to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application or interview process, please contact us at [email protected] and let us know the nature of your request along with your contact information.