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Patient Access Operations Supv - 497679
THE UNIVERSITY OF TOLEDO
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See open jobs at THE UNIVERSITY OF TOLEDO.See open jobs similar to "Patient Access Operations Supv - 497679" Toledo Region.Operations
Posted on Jul 27, 2024
Title: Patient Access Operations Supv
Department Org: Registration - 108820
Employee Classification: J1 - Salaried Full Time HSC
Bargaining Unit: Professional Staff Association
Primary Location: HSC H
Shift: 1
Start Time: 8am End Time: 4:30pm
Posted Salary: Salary is commensurate with experience and education.
Float: True
Rotate: True
On Call: True
Travel: True
Weekend/Holiday: True
Job Description:
The Patient Access Operations Supervisor is responsible for optimizing the use of resources related to Patient Access with regards to scheduling, directing of workflow, monitoring, prioritizing of assignments and maintenance of key performance indicator metrics. Conducts relevant activities such as productivity monitoring, outcomes rounding, service recovery, workflow observation, problem solving, coordination and integration of efforts related to Patient Access service areas, corresponding conflict resolution, and effective reporting of the same. Maintains coordination of supply chain management, human and fiscal resource allocation, and continued monitoring of the same towards enterprise mission, vision, and strategy success. The coordinator works closely with Patient Access and Revenue Cycle leadership to enhance day-to-day functionality of Patient Access service areas. Communicates effectively to maximize patient flow and continued customer service outcomes, as well as performs daily functions of Point of Service registration to provide additional coverage during peak patient volumes.
Minimum Qualifications:
1. Associates degree in healthcare, IT, or related field, equivalent college credit hours, or 3-5 years’ experience in hospital or physician office in Patient Access required.
2. Knowledge of Patient Access aspects including but not limited to Preregistration, Precertification, Scheduling, Registration, Collection, and Patient Customer Service required.
3. Proficiency in Word, Excel, Outlook, PowerPoint, or similar software applications with proven knowledge of standard computer manipulation required.
4. Previous experience with software system development, implementation or upgrade in healthcare setting preferred.
5. Minimum of two years’ experience as team lead, supervisor, mentor, or trainer in healthcare setting preferred.
6. Previous experience with resource allocation and/or supply chain management preferred.
7. Excellent communication and interpersonal skills in both oral and written format.
8. Ability to deal with confrontation.
9. Ability to develop and maintain professional, service-oriented working relationships with patients, families, physicians, nurses, co-workers, supervisors and others.
10. Ability to perform multiple tasks and work independently with emphasis on quantitative and analytical ability to process, interpret and display data.
11. Ability to handle a high stress environment and adapt quickly to change, assimilating new processes into day-to-day functions and taking ownership of it.
12. Must be able to understand, implement, and comply with policies and procedures.
13. Possess excellent analytical and problem-solving skills
14. Ability to work collaboratively with a high-performance team of professionals in partnership toward common objectives
15. Work in a professional office environment with possible high stress levels.
Conditions of Employment:
To promote the highest levels of health and well-being, the University of Toledo campuses are tobacco-free. To further this effort, the University of Toledo Health Science Campus Medical Center is requiring candidates for employment to be nicotine-free. Pre-employment health screening requirements will include cotinine (nicotine) testing, as well as drug and other required health screenings for the position. With the exception of positions within University of Toledo Main Campus and the University of Toledo College of Medicine and Life Sciences, the employment offer is conditional upon successful completion of a cotinine test and Occupational Health clearance.
Equal Employment Opportunity Statement:
The University of Toledo is an equal opportunity, affirmative action employer. The University of Toledo does not discriminate in employment, educational programs, or activities on the basis of race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity and expression, military or veteran status, disability, familial status, or political affiliation.
The University is dedicated to the goal of building a culturally diverse and pluralistic faculty and staff committed to teaching and working in a multicultural environment and strongly encourages applications from women, minorities, individuals with disabilities, dual-career professionals and covered veterans.
The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application, or for testing or interviewing, please contact the HR Compliance at hrcompliance@utoledo.edu or 419-530-4747 between the hours of 8:30AM and 5:00PM or apply online for an accommodation request.
Computer access is available at most public libraries and at the Office of Human Resources located in the Center for Administrative Support on the Main Campus of the University of Toledo.
This job is no longer accepting applications
See open jobs at THE UNIVERSITY OF TOLEDO.See open jobs similar to "Patient Access Operations Supv - 497679" Toledo Region.