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Systems Support Analyst - 496791
THE UNIVERSITY OF TOLEDO
IT, Customer Service
Posted on Jul 20, 2024
Title: Systems Support Analyst
Department Org: Heart Station - 109070
Employee Classification: J1 - Salaried Full Time HSC
Bargaining Unit: Professional Staff Association
Primary Location: HSC H
Shift: 1
Start Time: 8:00am End Time: 4:30pm
Posted Salary: Salary commensurate with education and experience.
Float: False
Rotate: True
On Call: True
Travel: True
Weekend/Holiday: False
Job Description:
The Systems Support Analyst will support UTMC’s heartstation in how it manages the various applications that are used with non-invasive testing. Systems Support Analyst will apply their skills as a seasoned, experienced database and system professional to diagnose and address issues of moderate to high complexity. They will recommend and implement changes to systems/application to ensure operational efficiency and future goals. The Systems Support Analyst will develop, deliver, and maintain template libraries, standard queries and on demand or custom reports within the various applications.
The role requires a cross-functional and high-level oversight of enhancements to existing and new functionality. The Systems Support Analyst will create new initiatives that support the overall enrollment goals of the hospitals non-invasive heart program.
Minimum Qualifications:
Qualifications/Knowledge, Skills & Abilities
• Bachelor’s degree in computer science, Systems Management, or Information Technology.
• Preferred experience with EPIC Cupid, CCI, CCW, Paceart, MUSE, and Xerleris
• Proven ability to communicate and collaborate effectively with internal and external constituents.
• Proven ability to organize, manage and meet goals/project deliverables.
• Demonstrated testing and test planning skills.
• Excellent analytical, troubleshooting, and problem-solving skills.
• Ability to communicate clearly, negotiate, listen, mitigate conflict, build alliances, and achieve desired results using strong interpersonal and diplomatic skills.
• Excellent written and verbal communication skills and the ability to communicate technical details to non-technical staff in an understandable way.
Conditions of Employment:
To promote the highest levels of health and well-being, the University of Toledo campuses are tobacco-free. To further this effort, the University of Toledo Health Science Campus Medical Center is requiring candidates for employment to be nicotine-free. Pre-employment health screening requirements will include cotinine (nicotine) testing, as well as drug and other required health screenings for the position. With the exception of positions within University of Toledo Main Campus and the University of Toledo College of Medicine and Life Sciences, the employment offer is conditional upon successful completion of a cotinine test and Occupational Health clearance.
Equal Employment Opportunity Statement:
The University of Toledo is an equal opportunity, affirmative action employer. The University of Toledo does not discriminate in employment, educational programs, or activities on the basis of race, color, religion, sex, age, ancestry, national origin, sexual orientation, gender identity and expression, military or veteran status, disability, familial status, or political affiliation.
The University is dedicated to the goal of building a culturally diverse and pluralistic faculty and staff committed to teaching and working in a multicultural environment and strongly encourages applications from women, minorities, individuals with disabilities, dual-career professionals and covered veterans.
The University of Toledo provides reasonable accommodation to individuals with disabilities. If you require accommodation to complete this application, or for testing or interviewing, please contact the Human Resources Department at 419-530-4747 between the hours of 8:30AM and 5:00PM or apply online for an accommodation request.
Computer access is available at most public libraries and at the Office of Human Resources located in the Center for Administrative Support on the Main Campus of the University of Toledo.