Toledo Clinic's Pulmonary Office is seeking a full-time Office Coordinator to oversee the day to day operations of the office, supervise staff, and provide clinical support when needed. Qualified candidates will have previous experience as a MA in a medical office setting and have an active MA credential (RMA, CMA, CCMA). Hours are Monday - Friday, approximately 8:00-5:00.
General Summary
Provides direction and guidance to staff and acts as liaison to administration. Works under the supervision of the Physician.
Essential Duties & Responsibilities
- Consistently arrives at work on time and adheres to regular work schedule.
- As directed, delegates responsibilities to others and oversee that staff members are performing their functions correctly. Informs physician of recommendations for improvement.
- Complete necessary payroll forms and authorize/deny overtime or PTO time requests.
- Effectively communicate with the Drs. and staff and keep them updated on issues of concern.
- Attend medical office manager meetings.
- Maintain personal relations with patients and address and resolve patient complaints or concerns.
- Maintain adequate equipment and supplies.
- Assist Drs. with patient care (i.e.: assisting with minor procedures/surgeries such as removing sutures, staples, moles, etc.). Escort patients to exam room.
- Clean and prepare exam rooms.
- Prepare patients for Drs. (i.e.: histories, blood pressure, vitals, etc.).
- Various clerical duties (i.e.: answering phones, scheduling appointments, handling patient charts, etc.).
- Sterilize and prepare instruments.
- At the request of the physician, call in prescription refills.
- Act as liaison with Administration
- Performs clinical and/or clerical work for the physician.
Other Essential Duties May Include but Are Not Limited To
- Complete medical coding paperwork and/or handle collections.
- Follow up with lab work and/or x-rays.
- Administer injections.
- Other duties as assigned.
Knowledge, Skills & Abilities Required
Required:
- Consistently arrives at work in appropriate/professional attire.
- Completes all tasks within established time frame.
- Previous medical office experience.
- Adheres to, and ensures department’s compliance with, the clinic’s policies and procedures and governing rules and regulations.
- Assists with recruitment, retention, discipline and training of staff.
- Demonstrates adaptability to expanded roles.
- Credentialed as a Medical Assistant (i.e.: CMA/RMA/CCMA).
Education:
- HS diploma or GED.
- Medical Assisting degree or diploma from an accredited school.