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MA OFFICE COORDINATOR - TRAINER
The Toledo Clinic
Toledo, OH, USA
Posted on Aug 23, 2024
Toledo Clinic is seeking a full-time MA/Office Coordinator to join our Admin team. This position will work in various departments where needed to assist with daily operations, implement process improvements, and train newly hired Office Managers/Coordinators. This position requires an active MA credential such as RMA/CMA/CCMA. Traveling to various office locations in Northwest Ohio and Southeast Michigan is also required.
Supervision Exercised:
Oversee daily operations of the assigned office and assist with clinical and clerical office duties. Trains newly hired Office Managers/Coordinators. Implements process improvements within assigned offices.
General Summary:
Provides direction and guidance to staff and acts as liaison to administration.
Works under the supervision of the Human Resources Manager with indirect reporting to the Physician in the assigned practice/office.
Principal Duties & Responsibilities:
Example of Essential Duties:
- As directed, delegates responsibilities to others and oversee that staff members are performing their functions correctly. Informs physician of recommendations for improvement.
- Complete necessary payroll forms and authorize/deny overtime or PTO time requests.
- Effectively communicate with the Drs. and staff and keep them updated on issues of concern.
- Attend medical office manager meetings.
- Maintain personal relations with patients and address and resolve patient complaints or concerns.
- Maintain adequate equipment and supplies.
- Assist Drs. with patient care (i.e.: assisting with minor procedures/surgeries such as removing sutures, staples, moles, etc.). Escort patients to exam room.
- Clean and prepare exam rooms.
- Prepare patients for Drs. (i.e.: histories, blood pressure, vitals, etc.).
- Assist with supplemental cognitive testing as needed.
- Various clerical duties (i.e.: answering phones, scheduling appointments, handling patient charts, etc.).
- Sterilize and prepare instruments.
- At the request of the physician, call in prescription refills.
- Act as liaison with Administration
- Performs clinical and/or clerical work for the physician.
Other Essential Duties May Include (but are not limited to):
- Complete medical coding paperwork and/or handle collections.
- Follow up with lab work and/or x-rays.
- Administer injections.
- Other duties as assigned.
Knowledge, Skills & Abilities Required:
Required:
- Previous medical office experience required.
- Adheres to, and ensures department’s compliance with, the clinic’s policies and procedures and governing rules and regulations.
- Assists with recruitment, retention, discipline and training of staff.
- Demonstrates adaptability to expanded roles.
- Certification or Registration as a Medical Assistant (CMA/RMA).
- Adheres to all Toledo Clinic policies and procedures.
- This position requires travel to various office locations in Northwest Ohio and Southeast Michigan.
Education:
- HS diploma or GED required.
- Medical Assisting degree or diploma from an accredited school required.