Maintains and repairs computers and other peripherals such as laptop encryption.
Investigates and resolves problems in hardware and software.
Configures new and reconfigures systems and installs software including VPN setup.
Troubleshoots Help Desk requests.
Troubleshoots student computer problems beyond the scope of the faculty.
Maintains IT documentation and records.
Installs, programs, and troubleshoots instructional delivery equipment in classrooms and labs. Coordinates maintenance schedule for all media equipment, performs minor repairs or arranges for service from outside sources.
Provides setup and training for media equipment.
Performs inventory management of all IT related equipment, which includes the recycling process of equipment.
Assists the Academic Service Center with remote tests.
Performs duties related to the importing of data from WENS system.
Performs duties as assigned.

Education and/or Work Experience:

Associate degree in Information Technology or related field is preferred.
Six months to one year of experience and/or training, or equivalent combination of education and experience is required.

Other Skills and Abilities:

Ability to utilize computer and various software applications.
Possess excellent organizational skills.
Demonstrated ability to work independently and as a team player.
Ability to multitask in a fast-paced work environment.
Demonstrated ability to collaborate well with others such as students, faculty, and staff.
Effective verbal, written, and listening communication skills.
Effective problem-solving skills.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust focus.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

The position description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirement of the job change.

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