The Quality Operations Manager oversees all quality control and inspection activities in the manufacturing plant to ensure compliance with company standards, customer specifications, and regulatory requirements. This position leads a team of Quality Supervisors and works closely with engineering, production, and management to drive continuous improvement, resolve quality issues, and uphold the highest standards of product integrity.
Key Responsibilities:
- Supervise and coordinate the daily activities of Quality Supervisors, Dyno Technicians, Quality Auditors, and Gage technicians across multiple shifts and departments.
- Develop and implement inspection procedures, work instructions, and quality standards for incoming materials, in-process components, pass through features and finished products.
- Ensure compliance with ISO 9001 and other relevant quality and safety standards.
- Perform audits of inspection processes, work cells, and documentation to verify adherence to specifications and quality plans.
- Collaborate with engineering and production teams to identify root causes of defects and drive corrective and preventive actions.
- Monitor and analyze key quality metrics to identify trends and improvement opportunities.
- Train and mentor inspection staff on proper measurement techniques, GD&T interpretation, and use of inspection equipment (CMMs, calipers, micrometers, gauges, etc.).
- Participate in customer and third-party audits as a quality representative.
- Ensure accurate and timely documentation of inspection results, nonconformances, and quality reports.