Toledo Region Jobs

Summary/Objective
Greet all clients, processing transactions in accordance with bank policy and procedures. Provide prompt, efficient and accurate service while always maintaining a Gold Standard level of service.

Essential Duties & Responsibilities
The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
1. Process client transactions: handle checking/savings account deposits and withdrawals; process checks, miscellaneous payments, redeeming savings bonds, telephone transfers, cash advances and courier transactions.
2. Responsible for cash drawer always: handle all cash transactions; ensure all transactions are correct and accurate; make sure all drawers are secure and watched over; balance the cash drawer correctly with daily transactions.
3. Handle additional client banking questions: help when questions arise; direct clients to the appropriate areas; handle all client needs effectively and efficiently.
4. Client maintenance: order checks and deposit tickets; process client services requests, scan teller work and resolve issues with proof.
5. Stay engaged and productive during down time by proactively completing operational tasks, organizing workspaces, reviewing training materials, or supporting team members.

Competencies
1. Gold Standard / Client Relations
2. Accountability / Dependability / Reliability
3. Integrity / Ethical Conduct
4. Teamwork / Interpersonal Skills / Active Listening
5. Job Knowledge / Job Responsibilities
6. Accuracy / Thoroughness / Attention to Detail
7. Technical Aptitude
8. Professional Verbal & Written Communication
9. Organizational Skills / Time Management
10. Responsive and flexible to other duties as assigned on an intermittent or regular basis as needed.

Work Environment
This job operates in a clerical, office setting. This position uses standard office equipment such as computers, phones, photocopiers, scanners, fax machines and filing cabinets on a daily basis.

Physical Demands
Most of this position’s responsibilities and duties are performed sitting or standing at a workstation. Some filing and storage duties are required by this position. The ability to lift files, open filing cabinets, bend or stand on a stool, as well as loading and carrying boxes is a necessary ability. This position may be required to lift up to 50 pounds. The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

Position Type/Expected Hours of Work
This position is classified as non-exempt by the Fair Labor Standards Act (FLSA). Typical hours will be Monday – Friday 8:00 am – 5:15 pm. Additional hours may be required.

Required Education & Experience
1. High School Diploma or equivalent

Preferred Education & Experience
1. One-to-three-year(s) experience in a bank or financial institution or comparable cash handling environment.

Additional Eligibility Qualifications
Pre-employment screening required include employment reference, criminal background check, credit check and possibly skills testing. This position is regularly exposed to sensitive information, trade secrets or proprietary information and the incumbent is required to keep any such information strictly confidential.

Bank Expectations of Employees
1. Adheres to Bank’s policies and procedures, including knowledge and comprehension of Bank Secrecy Act.
2. Acts as a role model both within and outside the Bank.
3. Exhibits a professional manner in dealing with others and works to maintain constructive working relationships.
4. Maintains a positive and respectful approach both verbally and in writing with superiors, colleagues, and individuals inside and outside of the Bank.
5. Performs duties as workload necessitates in a timely, accurate and thorough manner and is conscientious about assignments meeting department productivity standards.
6. Communicates regularly with supervisor about department issues.
7. Demonstrates flexible and efficient time management and ability to prioritize workload.
8. Consistently reports to work on time and prepared to perform duties of position.
9. Exhibits professional appearance in accordance with Signature Bank’s dress code standards.

The above job description is not designed to contain a comprehensive listing of activities, duties or responsibilities that are required to successfully perform this position. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Signature Bank, N.A. is an Equal Employment Opportunity, Affirmative Action Employer. We consider applicants for all positions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, marital, disability or veteran status.

Provide exceptional customer service while accurately processing a wide range of banking transactions. This role serves as a primary point of contact for clients, handling deposits, withdrawals, payments, account maintenance requests, and other banking services. The position requires strong attention to detail, accountability for cash handling and balancing, and the ability to identify and respond to client needs with professionalism and efficiency. Successful candidates are team-oriented, dependable, and committed to delivering a high level of service while supporting branch operations and maintaining productivity throughout the day.