Toledo Region Jobs

Summary/Objective

Provide gold standard service by telephone to clients in an efficient and professional manner. Research and resolve client requests and answer inquiries regarding loan account maintenance, balance transfers, loan payments, loan advances and history requests. Responsible for all loan data entry. This position will provide primary support to Loan Operations and secondary support to Deposit Operations.

Essential Duties & Responsibilities – Loan Operations

The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

1. New loan set-up/Loan maintenance – Utilize core system to load new client information (CIF’s) and book new loans as well as letters of credit, sub-notes and participations. Also perform maintenance to existing loans per amendments and note specifications.

2. Shadow loans – Maintain status to place loans on non-accrual/charge-off.

3. Transaction processing – Prepare payments for entry to teller system. Use maintenance tracking system (maintenance express) and core phone transfer system to post payment and draw requests. Prepare any necessary ledger or deposit entries to post loan activity. Monitor and post any payments received via wire. Post adjustments and corrections.

4. Escrow – Establish escrow accounts for loans in order to pay real estate taxes and/or hazard insurance for clients. Pay bills for individuals in a timely manner. Analyze activity annually to update payments required from clients.

5. Annual Escrow Analysis – Using system tools, reanalyze client escrow accounts and prepare client analysis statements.

6. Automatic Transfers – Set up AFTs (External and Internal) for loans and monitor daily activity journal.

7. Rate Indexes – Update rate indexes used by loan dept on specified intervals. These can be daily, weekly, monthly or quarterly.

8. Prime Rate – Maintain SBNA and Wall Street Journal prime when instructed by senior management. This will cause system to print change notices that will need to be mailed to our clients.

9. Payment Notices – Prepare daily loan notices and statements for mailing.

10. Quality Control – Check daily reports and posting journals for possible errors, paying close attention to on-line banking, ACH and payment ticket copies. Also review for any payment exceptions or rate errors.

11. Past Due – Monitor past due and late fee reports for possible errors.

12. Payoff Quotes/Questions – Prepare payoff statements and answer client questions.

13. Loan Reconciliation – Keep loan application in balance with general ledger. This will include tracking of any loans that have been disbursed but not booked, correcting any unpostables and settling participation activity with correspondent banks (notify and wire funds).

14. Administrative – Track mortgage ARM changes. Maintain tickler for negotiable rates and other note specifications. Make updates/changes to loan parameters to facilitate improvements to client service.

15. Client Inquiries – Promptly assist with client inquiries and requests utilizing proper client authentication protocols before providing any confidential information.

Essential Duties & Responsibilities – Deposit Operations

The following duties provide additional support to Deposit Operations. These are not to be construed as exclusive or all-inclusive. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

1. Research Resolution - Research and resolve client requests and inquiries regarding deposit and CD account maintenance, balance transfers, stop payments and statement requests.

2. Documentation - Review and update the Bank’s client information files. This includes document review for accuracy and regulatory compliance and properly storing the documents in the Bank’s online document database.

3. Data Entry - Responsible for data entry into the Host system. This includes telephone transfers, relationship mapping, account maintenance and client file maintenance.

4. Risk Mitigation - Responsible for daily fraud reviews including query of high-risk suspects, large item, address maintenance and other host maintenance reports. Utilize the Bank’s fraud software to review higher risk transactions.

5. Third Party Processing - Responsible for certain account processes, which include, but are not limited to, certain third-party vendor account file processing, remitting IOLTA/IOTA interest, remitting Federal Withholding and submitting Child Support payments, etc.

6. Accounting - Manage daily accounting and bookkeeping tasks using reports generated from core system and third-party check image and statement vendor. Many of these tasks require the ability to work in Excel.

7. Return Items - Manage the following daily return processes: Notify third party check image processor of items being rejected for payment; notify and process returned deposited items; resolve unposted items; work with officers to coordinate NSF notices.

8. Client Inquiries – Promptly assist with client inquiries and requests utilizing proper client authentication protocols before providing any confidential information.

Competencies

1. Gold Standard / Client Relations

2. Accountability / Dependability / Reliability

3. Integrity / Ethical Conduct

4. Teamwork / Interpersonal Skills / Active Listening

5. Job Knowledge / Job Responsibilities

6. Accuracy / Thoroughness / Attention to Detail

7. Technical Aptitude

8. Professional Verbal & Written Communication

9. Organizational Skills / Time Management

10. Responsive and flexible to other duties as assigned on an intermittent or regular basis as needed.

Supervisory Responsibility

This position has no direct supervisory responsibilities.

Work Environment

This job operates in a clerical, office setting. This position uses standard office equipment such as computers, phones, photocopiers, scanners, fax machines and filing cabinets on a daily basis.

Physical Demands

Most of this position’s responsibilities and duties are performed sitting or standing at a workstation. Some filing and storage duties are required by this position. The ability to lift files, open filing cabinets, bend or stand on a stool, as well as loading and carrying boxes is a necessary ability. This position may be required to lift up to 50 pounds. The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

Position Type/Expected Hours of Work

This position is classified as non-exempt by the Fair Labor Standards Act (FLSA). Typical hours will be Monday – Friday 8:00 am – 5:00 pm. Additional hours may be required.

Required Education & Experience

1. High School Diploma or equivalent

2. 3 years of relevant work experience

Preferred Education & Experience

1. 1 year of Loan Operations experience is preferred but not required

Additional Eligibility Qualifications

Pre-employment screening required including employment reference, criminal background check, credit check and possibly skills testing. This position is regularly exposed to sensitive information, trade secrets or proprietary information and the incumbent is required to keep any such information strictly confidential.

Bank Expectations of Employees

1. Adheres to Bank’s policies and procedures, including knowledge and comprehension of Bank Secrecy Act.

2. Acts as a role model both within and outside the Bank.

3. Exhibits a professional manner in dealing with others and works to maintain constructive working relationships.

4. Maintains a positive and respectful approach both verbally and in writing with superiors, colleagues, and individuals inside and outside of the Bank.

5. Performs duties as workload necessitates in a timely, accurate and thorough manner and is conscientious about assignments meeting department productivity standards.

6. Communicates regularly with supervisor about department issues.

7. Demonstrates flexible and efficient time management and ability to prioritize workload.

8. Consistently reports to work on time and prepared to perform duties of position.

9. Exhibits professional appearance in accordance with Signature Bank’s dress code standards.

The above job description is not designed to contain a comprehensive listing of activities, duties or responsibilities that are required to successfully perform this position. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Signature Bank, N.A. is an Equal Employment Opportunity, Affirmative Action Employer. We consider applicants for all positions without regard to race, color, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, ancestry, religion, genetic information, physical or mental disability (where otherwise qualified), and military or veteran status, or other status protected by applicable law.