Lockbox/Teller Coordinator
Summary/Objective
Process all lockbox transactions in accordance with Bank policies and procedures. Complete all End-of-day checklists to ensure all work is properly processed.
Essential Duties & Responsibilities
The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
1.
Verify all mail to ensure it belongs to the proper P.O. box/client.
2.
Process each paper lockbox according to client instructions.
•
Prepare paper lockbox deposits for proof processing using a lister program.
•
Perform dual verifications of all work before sending them to proof area to ensure no deposit items were missing and all checks are payable to proper client.
•
Prepare e-mail to clients requiring lockbox deposit total reporting.
•
Log the volume of all checks copied and return items for account analysis at month end.
•
Collate copies of checks with appropriate voucher or EOB according to client instructions.
•
Bundle all work together and place in courier bag for double verification process.
3.
Assist with the processing and balancing of image lockbox accounts.
•
Prepare packet of work to be scanned
•
Scan documents through the tabletop scanner.
•
Enter all information requested by client such as invoice numbers and names of payables.
•
Data entry of all items that could not be read through the scanning process.
•
Balance any out of balance transactions.
•
Verify all files are accurate before sending them to the client.
4.
Assist in various double verification processes that occur within the lockbox processing area.
5.
Assist with various end-of-day duties within the department.
Competencies
1.
Gold Standard / Client Relations
2.
Accountability / Dependability / Reliability
3.
Integrity / Ethical Conduct
4.
Teamwork / Interpersonal Skills / Active Listening
5.
Job Knowledge / Job Responsibilities
6.
Accuracy / Thoroughness / Attention to Detail
7.
Technical Aptitude
8.
Professional Verbal & Written Communication
9.
Organizational Skills / Time Management
10.
Responsive and flexible to other duties as assigned on an intermittent or regular basis as needed.
Job
Description
Job Title: Lockbox Coordinator
Department: Operations
Reports To: AVP, Item Processing
FLSA Status: Non-Exempt
Page: 2
4607 W. Sylvania Ave. | Toledo, Ohio 43623 | 419-841-7773 | www.signaturebankna.com | Service is our Signature.
Supervisory Responsibility
This position has no direct supervisory responsibilities.
Work Environment
This job operates in a clerical, office setting. This position uses standard office equipment such as computers, phones, photocopiers, scanners, fax machines and filing cabinets on a daily basis.
Physical Demands
Most of this position’s responsibilities and duties are performed sitting or standing at a workstation. Some filing and storage duties are required by this position. The ability to lift files, open filing cabinets, bend or stand on a stool, as well as loading and carrying boxes is a necessary ability. This position may be required to lift up to 50 pounds. The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
Position Type/Expected Hours of Work
This position is classified as non-exempt by the Fair Labor Standards Act (FLSA). Typical hours will be Monday – Friday 8:00 am – 5:00 pm. Additional hours may be required.
Required Education & Experience
1.
High school diploma or equivalent
Preferred Education & Experience
1.
One to two years of banking experience
Additional Eligibility Qualifications
Pre-employment screening required including employment reference, criminal background check, credit check and possibly skills testing. This position is regularly exposed to sensitive information, trade secrets or proprietary information and the incumbent is required to keep any such information strictly confidential.
Bank Expectations of Employees
1.
Adheres to Bank’s policies and procedures, including knowledge and comprehension of Bank Secrecy Act.
2.
Acts as a role model both within and outside the Bank.
3.
Exhibits a professional manner in dealing with others and works to maintain constructive working relationships.
4.
Maintains a positive and respectful approach both verbally and in writing with superiors, colleagues, and individuals inside and outside of the Bank.
Job
Description
Job Title: Lockbox Coordinator
Department: Operations
Reports To: AVP, Item Processing
FLSA Status: Non-Exempt
Page: 3
4607 W. Sylvania Ave. | Toledo, Ohio 43623 | 419-841-7773 | www.signaturebankna.com | Service is our Signature.
5.
Performs duties as workload necessitates in a timely, accurate and thorough manner and is conscientious about assignments meeting department productivity standards.
6.
Communicates regularly with supervisor about department issues.
7.
Demonstrates flexible and efficient time management and ability to prioritize workload.
8.
Consistently reports to work on time and prepared to perform duties of position.
9.
Exhibits professional appearance in accordance with Signature Bank’s dress code standards.
The above job description is not designed to contain a comprehensive listing of activities, duties or responsibilities that are required to successfully perform this position. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
Signature Bank, N.A. is an Equal Employment Opportunity, Affirmative Action Employer. We consider applicants for all positions without regard to race, color, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, ancestry, religion, genetic information, physical or mental disability (where otherwise qualified), and military or veteran status, or other status protected by applicable law.
