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Card Services Coordinator
Signature Bank
Toledo, OH, USA
Posted on Sep 30, 2025
Summary/Objective
Responsible for coordinating card-related activities, ensuring compliance with internal policies and external regulations, and delivering exceptional service to internal and external clients. The ideal candidate is detail-oriented, organized, and client-focused.
Essential Duties & Responsibilities
The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Manage daily card operations including issuance, activation, maintenance, and dispute resolution.
- Provide exceptional service to cardholders and internal staff by addressing inquiries, troubleshooting issues, and ensuring timely resolution.
- Monitor transaction activity for potential fraud and assist in fraud mitigation efforts.
- Ensure compliance with regulatory requirements and internal policies.
- Assist in updating policies, procedure manuals and other print materials for changes.
- Manage online access to credit card products including setup and training.
- Reviews various reports for credit and debit card programs.
- Perform Card Services duties with limited involvement in Online Banking and Wire Transfer functions.