The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Provides assistance and guidance to clients regarding Electronic Banking product, policies and procedures, including online banking access, bill pay support, telephone or Conversation Chat requests.
Manage Online ACH Origination, including setup and training for clients, working cross-functionally with the loan department and coordinating controls for exposure limits, while also monitoring ACH activity and transactions for potential fraud.
Perform Positive Pay/Account Reconciliation Services for clients, including setup, testing, and training as well as monitoring and reviewing daily exception items.
Provide regular support to eStatement clients and reviewing enrollments and daily reports.
Manage our E-Deposit product for clients, including setup and training, review of daily transaction reports/returned checks and account analysis of monthly fees.
Provide Mobile Application help desk support, setup and review for clients. Review of daily mobile deposits and end of month reporting, including service fees, deposit and return volumes.
Manage faster payment system(s), including setup, testing, training as well as monitoring activity and transactions for potential fraud. Monitor regulatory changes and ensure adherence to standards for faster payment processing.

Competencies

Gold Standard / Client Relations
Accountability / Dependability / Reliability
Integrity / Ethical Conduct
Teamwork / Interpersonal Skills / Active Listening
Job Knowledge / Job Responsibilities
Accuracy / Thoroughness / Attention to Detail
Technical Aptitude
Professional Verbal & Written Communication
Organizational Skills / Time Management
Responsive and flexible to other duties as assigned on an intermittent or regular basis as needed.

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