Sales Support Admin

Owens Corning

Owens Corning

Customer Service, Sales & Business Development
Toledo, OH, USA · Toledo, OH, USA
Posted on Thursday, May 16, 2024

PURPOSE OF THE JOB

The Sales Support Admin (SSA) provides administrative assistance for the sales organization in order to offer our sales professionals more time in front of customers. The Sales Support Admin is the first point of contact for members of the sales organization and is responsible for the support for large and small team and customer events and meetings. The SSA is a team player and active learner who adapts to change and consistently finds ways to eliminate waste in processes across the organization.

Reports to: Area Sales Director

Location: Role works from WHQ offices on Tuesday, Wednesday and Thursday. Monday and Friday can be worked remotely.

JOB RESPONSIBILITIES

Support for Internal and External Conferences, Meetings and Training Events

  • Coordinate and administer sales team meetings, contractor events, trade shows, customer events, conference calls and plant tours
  • Sales Area or Regional Meetings – internal team meetings that require meeting space identification and reservation, food and beverage ordering, and organization of team events
  • Customer events – select amd secure location, manage communications, flyer and registration process, and ordering of food and beverage
  • Trade Shows – (For small to medium Trade Shows) booking booth, order all marketing materials from 2 Scale, and coordinate with attendees and vendor.
  • Contractor Events, Conference Calls, Plant Tours – Coordinate transportation, lodging and meals
  • Possible support coverage of customer visits to WHQ, and National 2 Steps events

Service our Sales Team

  • Coordinate the interview, on-boarding, transfer, and exit process for sales team members
  • Communicate and order promotional items, business cards, and other marketing related needs
  • Assist sales team with customized requests for graphics, print jobs (local marketing)
  • Educate and assist sales team with questions while navigating OC systems and software (i.e. Concur)
  • Provide monthly customer scorecards, open order reports and adhoc sales reports as requested
  • Provide pricing reports as requested
  • Investigate budget and policy related questions as needed
  • Reconcile meeting and procurement card regional expenses in accordance with company policy
  • Maintain regional customer list
  • Manage regional membership dues and seasonal tickets
  • Promo tracking for credits issued through pricing
  • Research and escalate questions pertaining to toolbox orders and literature/sample availability
  • Work with RSLs to submit territory change requests.
  • Coordinate and assist with travel arrangements as needed
  • Additional duties as needed, dependent upon area supported.

Eliminate waste from the sales organization

  • Eliminate waste through process improvement and operating efficiency
  • Identify opportunities to develop, maintain and execute standard practices
  • Educate sales team on available tools
  • Participating in on-going team meetings to leverage best practices from sales support across the company

Demonstrate teamwork

  • Work effectively with others to meet or exceed organizational goals
  • Share best practices
  • Proactively offer solutions to benefit the sales organization
  • Leverage resources in a manner that ensures accountability in meeting deadlines
  • Support a teaming environment and see opportunity in change

JOB REQUIREMENTS

MINIMUM QUALIFICATIONS:

  • Bachelor’s degree or equivalent experience required
  • Prior experience in coordinating the planning and execution of events and tradeshows
  • Prior experience administrative support in a professional setting
  • Works with a service mindset in order to proactively provide support and solutions to the sales organization

EXPERIENCE:

  • Experience in an ever-changing, fast-paced environment
  • Ability to work independently and in teams
  • Prior support of field sales or remote workforce in administrative capacity
  • Experience in problem solving and identifying solutions in the best interest of the company and the customer
  • Ability to identify, act on, and lead continuous change management improvement efforts
  • Knowledge of SAP

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About Owens Corning

Owens Corning is a global building and construction materials leader committed to building a sustainable future through material innovation. Our three integrated businesses – Composites, Insulation, and Roofing – provide durable, sustainable, energy-efficient solutions that leverage our unique material science, manufacturing, and market knowledge to help our customers win and grow. We are global in scope, human in scale with approximately 18,000 employees in 30 countries dedicated to generating value for our customers and shareholders, and making a difference in the communities where we work and live. Founded in 1938 and based in Toledo, Ohio, USA, Owens Corning posted 2023 sales of $9.7 billion. For more information, visit www.owenscorning.com.

Owens Corning is an equal opportunity employer.