Student Employee - Information Technology Services (IT Assistant)

Owens Community College

Owens Community College

IT
Toledo, OH, USA
Posted on Jul 24, 2024

Advertised Position Title:

Student Employee - Information Technology Services (IT Assistant)

Job Description:

Tasks may include, but are not limited to, the following:

• Work with Help Desk software, make customer calls, reset passwords and work with customers at the front counter.

• Gather and enter information regarding customer’s problem into the college’s Help Desk database in an accurate and informative manner.

• Assist the Help Desk staff.

• Interact with customers in a professional, efficient manner.

• Update documentation on the problem/resolution as needed.

• Receive and route Switchboard calls.

• Use IT related software.

• Setting up and cleaning classrooms, labs and kiosks.

• Assisting staff with the mounting and installation of A/V equipment.

• Cable managing.

• Receiving and transporting deliveries such as pallets of paper, hardware, toner and other miscellaneous items.

• Delivering and installing toner, paper and staples.

• Driving State provided vehicles.

• Tracking all tickets and tasks.

• Special projects and tasks as assigned.

• Coverage includes all college locations.

Union Position:

Job Classification:

Student Worker

Duty Days:

Work Schedule:

Grant Funded Position:

FLSA Status:

United States of America (Non-Exempt)

Pay Basis:

Hourly

Hiring Range:

$10.45-$12.50

Retirement System:

SERS - SERS (Retirement System Classification)