Dispatcher/Customer Service Specialist

Owens Community College

Owens Community College

Customer Service
Toledo, OH, USA
Posted on Friday, May 10, 2024

Advertised Position Title:

Dispatcher/Customer Service Specialist

Job Description:

Responsible for answering multiple phone lines, dispatching security and police officers to calls for service, responding to walk in traffic and clerical work as needed. Must be capable of working any shifts and weekends as determined by department need.

  • Answers incoming calls for crimes, traffic crashes, medical emergencies, and routine calls for service on campus, and dispatch calls to officers as appropriate.
  • Provide excellent customer related services to students, faculty, staff, and visitors.
  • Greeting guests, answering phones, monetary transactions, and interacting with customers on a daily basis, responding to their questions and guiding them to the appropriate services/locations.
  • Conducts Background Checks/Finger Printing services.
  • Create ID Cards for Students, Faculty, public.
  • Provides directions, parking information and other assistance to students, faculty, staff and visitors.
  • May assist with the patrolling of campus and other college owned property on foot, bike, cart, and/or motor vehicles.
  • May assist with unlock/secure appropriate buildings/rooms and facilities as directed
  • Interacts positively with campus community members on a daily basis and assists members in identifying potential safety and/or criminal problems. Provides other public assistance to faculty, staff, students and visitors as needed.
  • Watches for and reports irregularities, such as security breaches, facility and safety hazards, and emergency situations; contacts emergency responders, such as police, fire, and/or ambulance personnel, as required.
  • Remains alert for the presence of unauthorized persons; approaches suspicious persons and/or notifies police as appropriate.
  • Maintains security controls for issued College keys; safeguards and controls issued College equipment.
  • Prepares routine, standardized reports. Ensure that activity logs are maintained and updated accurately. Data entry and data retrieval.

Qualifications

  • At least one year of experience involving substantial public contact
  • No criminal record
  • Able to type at least 30 WPM
  • Familiarity with computer systems

Skills, Knowledge, and Abilities

  • Microsoft Office Suite
  • General Knowledge of all campus and learning centers (Developed after hiring)
  • Type 30 wpm accurately
  • Excellent oral and written communication skills
  • Excellent listening skills, able to relate to and gain the confidence and cooperation of the members of the greater College community
  • Answer telephones and use radio communication to resolve problems and respond to inquiries regarding departmental procedures and services
  • Possess excellent time management skills
  • Capability to make educated, quick decisions
  • Requires good judgment to analyze situations accurately and adopt an effective course of action in a timely manner
  • Ability to handle confidential and sensitive situations with tact and diplomacy, and act calmly and rationally in an emergency
  • Receive and refer visitors

Other Characteristics

  • Must possess a pleasant disposition
  • Ability to handle and respond to emergencies with calm and tact
  • Must possess strong analytical, listening and interpretation skills
  • Commitment to providing excellent customer service

Union Position:

Fraternal Order of Police Dispatcher

Job Classification:

Staff

Duty Days:

260 Days

Work Schedule:

per Union contract

Grant Funded Position:

No - Not Grant Funded

FLSA Status:

United States of America (Exempt)

Pay Basis:

Hourly

Hiring Range:

$15.38

Retirement System:

SERS - SERS (Retirement System Classification)