Director, IT Support Services

Owens Community College

Owens Community College

IT, Customer Service
Toledo, OH, USA
Posted on Saturday, April 27, 2024

Advertised Position Title:

Director, IT Support Services

Job Description:

Essential Functions:

  • Manage the life cycle of all College owned endpoints (including hardware and software).
  • Facilitate all endpoint technology related purchases both software and hardware across campus, all locations.
  • Supervise System Operations, Desktop Specialists, Switchboard staff, Mobile/Email support, and Client Services.
  • Create and maintain guidelines, operating standards and procedures related to IT daily operations.
  • Advises the CIO in the areas of information technology, budget, planning and development.
  • Participate in various College committees.
  • Serve as a liaison for the College's hardware and software vendors, regulatory agencies and other external bodies relating to endpoints at the College.
  • Perform special projects and other duties as assigned.

Knowledge, Skills & Abilities:

  • Experience with an information technology (IT) environment in higher education.
  • Maintains a working knowledge of such technologies, especially since IT is a continually changing field.
  • Understands the management principles involved in a consensus­ building and supervision of staff.
  • Good leadership and decision-making skills. Strong interpersonal and team building skills.
  • Good trouble-shooting skills.
  • Excellent oral and written communication skills.
  • Excellent organizational skills.
  • Ability to work the campus community.
  • Ability to manage projects.
  • Ability to coordinate the scheduling of staff to implement projects and the ongoing service and support for all campus locations.
  • Self-starter, motivated, task-oriented individual.

Minimum Qualifications:

  • Bachelor 's degree related to computer science, information technology, business management, or project management. Master's degree preferred.
  • Minimum of 3-5 years' experience in management in a technical environment. Some management experience in higher education preferred.
  • Bachelor's degree related to computer science, information technology, business management, or project management. Master's degree preferred.
  • State mandated certificate (Criminal Justice Information System Security & Awareness Training) must be obtained within 30 days after hire date or already achieved.

Union Position:

Job Classification:

Staff

Duty Days:

260 Days

Work Schedule:

To be determined.

Grant Funded Position:

No - Not Grant Funded

FLSA Status:

United States of America (Exempt)

Pay Basis:

Salary

Hiring Range:

$81,972.00-$92,178.00

Retirement System:

SERS - SERS (Retirement System Classification)