Toledo Region Jobs

TITLE:	Executive Administrator	REPORTS TO:	President/CEO
FLSA:	Exempt	CATEGORY:	Full Time
SEGMENT:	Administration	PAY GRADE:	Grade 10

SUMMARY

The Executive Administrator will provide confidential administrative support to the President/CEO, Executive Leadership Team, and Board of Directors. This role will foster an environment that produces exceptional member service in accordance with MCCU’s Passion Statement. This role will be responsible for overseeing the administrative operations of the credit union including facilities management to ensure the efficient operation of our offices.

CORPORATE COMPETENCIES

Member Service and Value - Delivers service to members in a manner that projects confidence, knowledge, and ability to provide options and solutions to meet member needs within established policies and procedures. Interactions with members provide value and generate goodwill and a positive image of MCCU as a professional and trustworthy financial institution.
Accountability/Accuracy/Efficiency – Maintains a superior level of attention to detail and ensures accuracy in all activities performed. Organized and thorough in completing duties and a reliable team member. Ensure established processes and procedures are complied with and are consistently executed.. Accept responsibility for own actions and hold others accountable to maintain appropriate levels of performance in accordance with established policies and procedures.
Team Player – Possesses exceptional collaborative skills to work cross functionally with various departments and operational areas and their supervisors to solve problems and advance ideas and innovation. Maintain positive working relationships with all credit union team members to achieve corporate and departmental goals and objectives. Treat people with respect; keep commitments; inspire the trust of others.
Decision Making - Consistently applies superior data driven decision making techniques pertaining to job duties, inquiries, approvals, and requests as they apply to existing policies and procedures, keeping within assigned approval limits and using these instances as a tool for development. Exercise good judgement in making decisions, ensuring appropriate supervisory approvals are obtained.
Communication – Exhibits strong communication skills with all internal and external stakeholders. This includes appropriate collaboration and engagement of staff and other higher level executives in information gathering and sharing, project management, and implementation of projects and other assignments. It also includes communication with vendors, members, and other external parties. Responds to inquiries or refers inquiries to the appropriate department or person and exhibiting the necessary follow through with members and/or staff involved.

ESSENTIAL DUTIES

Responsibilities and duties related to this function include:

Provide high-level administrative support to President/CEO, Board of Directors, and other executives as assigned
Maintain all credit union facilities, including contracts for cleaning, maintenance, and grounds services
Coordinate building renovation and new construction projects
Support the Board of Directors by preparing board reports and packages and ensuring compliance with policies and training programs
Maintain board approved policies, ensuring regulatory compliance
Schedule appointments, meetings, and travel arrangements for board members and executive leaders
Attend board meetings, take notes and record minutes
Prepare and distribute internal communications, memos, and reports to internal stakeholders, the MCCU board and vendors
Provide general administrative support to the executive leadership team
Oversee the management of office operations including the Michael Newman Community Room, MCCU supply orders, postage, and other general office operations
Perform other related duties as assigned

ENVIRONMENT AND PHYSICAL ACTIVITY

The incumbent is in a non-confined office type setting in which he or she is free to move about at will. The position includes driving to MCCU branches which includes exposure to the outside weather elements and moving mechanical parts. It may include some minor annoyances such as noise, odors, drafts, etc.

While performing this position, the incumbent spends time writing, typing, speaking, listening, lifting (up to 50 pounds), driving, carrying, seeing (such as close, color and peripheral vision, depth perception and adjusted focus), sitting, pulling, walking, standing, squatting, kneeling, and reaching.

The incumbent for this position may operate any or all of the following: telephone, cell phone, copy machines, calculator, scanning equipment, computer, related printers, or other equipment as directed.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

MENTAL DEMANDS

The incumbent in this position must be able to accommodate to reading documents or instruments, detailed work, problem solving, member and vendor contact, reasoning, math, language, presentations, verbal and written communication, analytical reasoning, stress, multiple concurrent tasks, and constant interruptions.

The incumbent in this position must have a strong attention to detail and accuracy, as they are responsible for processing and maintaining accurate payroll records. They must also have good analytical skills to review and reconcile payroll data, as well as problem-solving skills to address any discrepancies or issues that may arise.

Additionally, they should have excellent organizational and time management skills to handle multiple tasks and meet deadlines. They should be able to work independently and efficiently, while also being able to collaborate and communicate effectively with other team members, such as the HR and finance departments.

Qualifications

MINIMUM REQUIREMENTS

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

• 5+ years of experience in administrative or executive support role
• High school diploma
• A two-year college degree, or completion of a specialized certification in related field is preferred
• Proficiency in Microsoft Office Suite software (e.g. word, Excel, PowerPoint)
• Strong attention to detail and accuracy in data entry and record-keeping
• Ability to prioritize tasks and meet deadlines in a fast-paced environment
• Strong communication and interpersonal skills
• Work involves a high degree of confidentiality and discretion, requiring diplomacy and tact in communication
• Excellent organizational and time management skills with a proven ability to meet deadlines
• Ability to work with minimal supervision while performing duties

Leadership reserves the right to change this job description at any time according to business needs.