Mercy Health St. Vincent Medical Center is a faith based Catholic Healthcare Ministry committed to serving the poor and underserved of our community since 1853. Mercy Health St. Vincent Medical Center is a Regional Tertiary care facility serving a 150 mile radius of Northwest Ohio and Southeast Michigan. St. Vincent has been a well-established leader in quality healthcare as demonstrated by being verified as a Level I Adult and Level II Pediatric Trauma Center by the American College of Surgeons Committee on Trauma, designated as a STEMI Center, as well as Comprehensive Stroke Center verified by the Joint Commission. Mercy Health St. Vincent Medical Center has also partnered with Nationwide Children’s Hospital of Columbus to create Nationwide Children’s Hospital of Toledo on the campus of Mercy Health St. Vincent Medical Center.

Primary Function/General Purpose of Position

The Quality Outcomes Specialist ensures the delivery of high quality, excellent care that meets or exceeds regulatory standards and requirements and payor expectations, as well as assisting the organization to successfully achieve organizational objectives for quality and patient safety. This role participates in quality reviews, reporting and performance improvement.

Essential Job Functions

Participates in the evaluation, monitoring and compliance with internal and external requirements. Supports regulatory, accreditation, and certification surveys in successful completion.
Prepares and submits quality reports as required by external agencies and payors. Facilitates and supports the quality, patient safety, and performance improvement committee infrastructure.
Provides support for organizational quality, patient safety, and performance improvement committees and projects as needed.
Supports Medical Staff Quality and Peer Review.
Promotes practices that detect, mitigate or prevent harm using highly reliable tools to improve patient safety and provide a just culture to include event reporting, participating in root cause analyses, and collaboration with leadership to identify high risk areas
Participates in performance/process improvement activities utilizing data analytics to achieve organizational goals and objectives.
Supports compliance with voluntary, mandatory, and contractual reporting obligations using data analytics and analysis
Facilitates provider performance review activities through the peer review, ongoing and focused professional practice processes
Utilizes change management principles to guide performance and process improvement.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Licensing/Certification

Current RN License in the state in which they are working or covered by compact (required)
Certified Professional in Healthcare Quality (CHPQ) - National Association for Healthcare Quality (NAHQ) or other related Quality certification (preferred)

Education

Bachelor's degree in Nursing (BSN) or other healthcare related field (preferred)

Work Experience

2 years of clinical experience (required)

Working Conditions

Periods of high stress and fluctuating workloads may occur.
General office environment.
May have periods of constant interruptions.
Prolonged periods of working alone.

Skills

Analyzing data and information
Acquire data and information
Use of privileged or confidential information
Project management
Process Improvement
Healthcare Quality
Professional Nursing
Collaboration
Problem Solving
Patient Safety
Risk Management
Conduct Surveys
Attention to detail
Critical thinking
Communication with all levels of the organization
Communication with patient families
Team work
Team building
Conflict resolution
Active listening
Relationship Building
Leadership
Data Interpretation
Lean Six Sigma

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

As a Mercy Health associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer

Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com

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