Toledo Region Jobs

Primary Function/General Purpose of Position

The RN Clinical Quality Lead will be a clinical leader supporting the staff and providers in the medical group practice setting with a focus on improving quality of patient care and achieving key performance indicators. This role provides guidance and support to the team members, implementing continuous quality improvement efforts and accountable for maintaining progress to success. Responsibilities include education and training on standardization of workflows and best practice for achieving patient care quality metrics. Appropriately communicates the organization’s vision, values, key drivers and operational needs to the team.

Essential Job Functions

• Encourages and works closely with providers and care teams to implement process and quality improvement activities and workflows necessary to promote high quality and cost-efficient care.

• Provides education and clinical training as needed for medical assistants in the practices and acts as a mentor, including providing input to operations leadership regarding performance of staff competencies and skills check lists.

• Assists providers with monitoring their PC Dashboards and and managing gaps in patient care, including opportunities for outreach to improve Annual Wellness Visits completion.

• Works closely with the data analytics team and EPIC EHR team to optimize access to accurate and actionable quality performance data for use by the practice to improve patient care and services, population health management, and reduce the total cost of care.

• Facilitates daily care team huddles and pre-visit planning activities in the practice.

• Collaborates with the population health care team to leverage success with patient health maintenance goals and quality needs.

• Conducts nurse visits with patients, face to face and/or virtual to address preventative health topics, medication review, any quality care gaps and perform appropriate screenings.

• Identifies opportunities to improve Risk Score Accuracy through Hierarchical Condition Categories (HCC) documentation and facilitates education for providers toward success.

• Acts as a resource and directs activities for patient education and orientation to the practice.

• Participates in regular practice meetings with providers and staff. Prepares and gives presentations in a professional manner.

• Attends required training, education and learning events by webinar, teleconference, virtual or in person.

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation.

Licensing/Certification

Valid nursing license from the state of practice (required)

BLS Basic Life Support - American Heart Association (preferred)

Education

Bachelors in Healthcare administration or nursing related field (required)

Masters of Healthcare administration or nursing related field (preferred)

Work Experience

None

Training

None

Language

None

Patient Population

Not applicable to this position

* Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control.

Skills

Quality Control

Patient Care

Key Performance Indicators

Quality Improvement

Accountable

Collaboration

Employee Training

Clinical Training

Clinical Nursing

Mentorship

Annual Wellness Visits

Performance Monitoring

Patient Communication

Customer Service

Customer Escalations

Preventative Health

Virtual Health

Patient Education

Teamwork

Attention to Detail

Communication

Collaboration with Physicians

As a Mercy Health associate, you're part of a Mission that matters. We support your well-being—personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support

Benefits may vary based on the market and employment status.

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com