Everyone who works with Mercy Health is united under one purpose: to help our patients be well in mind, body and spirit. This drive, along with our history of faith, is a powerful combination. It gives us a shared calling to work toward every day. Join our exceptional team and help us continue to provide the highest quality of health care possible to our communities.

The Process Improvement Office serves Mercy Health Toledo market to provide expertise in lean six sigma, process improvement, and change management. Project manager's primary role is to support change using data driven decisions and serve as an internal consultant to the market. The PIO will harvest, triage,
align, vet, and execute ideas for innovations, process & quality improvements. Project managers support multiple projects and teams across the continuum of care in all facets of healthcare operations demonstrating a significant return on internal investment, both Green Belt and non-Green Belt. Project managers will help train departmental and organizational employees. Project work will include system implementations, process improvement studies, data analysis, work system analysis that result in improved efficiencies, reduced costs, and
improved employee/customer satisfaction. The PIO will train associates in classroom settings and virtually on Continuous Improvement and coach them.

Essential Functions:

Project Work/Coaching:

Support project plans and facilitate project teams to complete process improvement projects.
Utilize Lean Six Sigma methodology to improve processes throughout the organization.
Gather data through various tools and or benchmarking other hospitals and organizations.
Enter and analyze data in various ways to determine trends and identify root causes.
Convert data into information needed for administration and management to make informed decisions regarding process changes.
Develop creative solutions to problems associated with processes throughout the hospital, and present these solutions to appropriate staff.
Support execution of agreed upon countermeasures.

Teaching: Deliver educational materials on process improvement tools and methodologies during training. Train all levels of the organization in the effective application of process improvement tools and methodologies. Project Managers will train and mentor internal department employees. Administrative Work: Schedule meetings, prepares documentation for project management, develops reports for milestones and report outs to customers.

Leader Consultation: Work with PIO leadership to identify opportunities to improve efficiency, reduce costs and improve job and/or customer satisfaction.

Education:

4 year bachelors degree required. Graduate degree preferred.

Combination of post-secondary education and experience will be considered in lieu of degree.

Knowledge, Skills, and Abilities:

LSS (Lean Six Sigma) preferred
Healthcare preferred
Project Management experience preferred

Many of our opportunities reward* your hard work with:

Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more

*Benefits offerings vary according to employment status

All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com

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