Matrix Technologies, Inc. has been a leading provider of engineering, automation, and systems integration services since 1980. Guided by "The Matrix Way," we value teamwork, collaboration, and fun. Recognized as a Top Workplace, we offer flexible schedules, professional growth opportunities, and market-leading compensation. Our expertise spans multiple industries, and 87% of our projects are from repeat clients, showcasing our commitment to quality and customer satisfaction. Come experience “A Better Process for Success” with us.

Culture matters! At Matrix, our core purpose is Enhancing People's Lives...Every Day. Our fundamentals guide our culture, and you can learn more about our unique environment here: www.matrixti.com/culture.

OVERVIEW

Join our team as a Helpdesk Technician!

This is an in-office role based out of our Maumee, Ohio office. The position is salaried and includes eligibility for overtime pay.

This position is focused on technology at the workstation. It may have some basic administration and support responsibilities in other areas.

KEY RESPONSIBILITIES

Provide timely and comprehensive 1^st tier technical support for all systems to Matrix end users logging all activities and requests in the helpdesk management system as they occur.
Triage of all helpdesk tickets with response or escalation within one hour during the business day.
Monitor status of all tickets to ensure completion within the given SLA.
Assist with deployment of end user hardware for new and existing Matrix employees.
Assist in maintaining an accurate inventory of all hardware and software assets.
Assist with periodic audits of hardware and software asset inventory and user accounts and permissions.
Assist with educating Matrix employees regarding IT policies and procedures.
Participate in short term and long term planning related to end-user hardware and software life cycle.
Assist with cybersecurity monitoring and incident response.
Assist with end user application patch management.
Assist with new hire orientation as needed.
Occasional support may be required outside of core business hours.
Works in a safe manner at all times. Adheres to both Matrix and client established safety standards when appropriate.

QUALIFICATIONS

Associate’s degree in Information Technology or related field from an accredited college or university.
1+ years in IT experience in a support role.
Basic knowledge of current Windows client operating systems.
Installation and configuration of Microsoft Office products.
Manage account through Microsoft Active Directory and Office 365.
Basic knowledge of wireless, wired and VPN network connectivity.
Working knowledge of printers and other peripherals.
Willingness and ability to use AI tools to improve mean time resolution.
Maintain a continuous improvement mindset to identify and recommend changes that could improve our processes.
Strong analytical and problem solving skills.
Strong work ethic and attention to detail.
Ability to maintain both a professional and positive attitude at all times.
Excellent written and verbal skills.
Ability to prioritize time and efforts appropriately in a busy work environment.
Occasional local and/or overnight travel may be required.

PHYSICAL REQUIREMENTS

While performing the duties of this job, the employee is occasionally required to stand; walk; sit; stoop, kneel, crouch; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; talk, and hear.
The employee must frequently lift and/or move objects up to 10 pounds and occasionally lift and/or move objects up to 25 pounds.
Specific vision abilities required by the job include close vision, distance vision, color, vision, peripheral vision, depth perception, and the ability to adjust focus.
This employee may perform industrial field work which could include exposure to hazardous locations, inclement weather, moving mechanical parts, noise, ladders, uneven ground, and stairs.
This employee may perform industrial field work which could include exposure to a wide range of known food allergens.

WHY MATRIX?

Physical and Mental Wellness and Work/Life Balance:

Health Insurance with Prescription Drug Coverage, Dental and Vision Insurance
Generous Paid Time Off (Extra Days for Purchase) and Nine Paid Holidays
Paid Parental Leave, Bereavement Leave
Flexible Work Schedules, Work at Home Options
Wellness Program with Incentive Dollars, Preventive Health Screenings
Employee Assistance Program (EAP), Critical Illness and Accident Insurance

Financial Wellness:

Employee Stock Ownership Plan (ESOP)
401(k) and Roth Plans with 5% Match and immediate vesting upon enrollment
Market-based competitive Compensation and Overtime Pay for Salaried positions
Quarterly Bonus Program and Spot Bonus Program
Pre-Tax Health Savings Account (HSA) with Match, and Pre-Tax Flexible Spending Account (FSA)
Life Insurance Paid by Matrix and Buy-Up Options
Short-Term and Long-Term Disability Plan Paid by Matrix

Personal and Professional Growth:

Technical, Managerial, and Administrative Career Paths
Onboarding and Mentoring, Internal Training and Cross Training
PE Certifications, Registration, and Renewals
Assessments and Leadership Development
External Certification Programs, Professional Memberships
Tuition Reimbursement Program

Recognition, Culture, and Other Perks:

Regular Employee Updates and Town Halls, Annual Engagement Surveys
Employee Service Awards and Peer Recognition
Strong Fundamentals (Core Values)
Employee Referral Program/Bonus
Casual Dress
Discount Programs
Community Involvement Committee
Sports Teams and Clubs

We offer market-competitive compensation for a Helpdesk Technician with a base range of $46,000 to $58,000 annually that includes profit sharing, ESOP participation, 401(k) matching, and overtime pay. Salaries are based on experience, skills, and qualifications.

Matrix Technologies, Inc. is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

Apply now

See more open positions at MATRIX TECHNOLOGIES

Privacy policy Cookie policy