Relationship Officer, Commercial Banking is the LOB professional dedicated to providing support for designated Commercial Banking Relationship Team. They facilitate service requests for an assigned book of clients within Key’s Commercial Banking line of business. Works within an aligned Services Team that is committed to overall excellence in servicing and mitigating risk in all aspects of the client relationship, including loan and deposit accounts.

Essential Job Functions

Adheres to and supports Key’s compliance culture. Acts as a resource to the Team for all deposit and loan related compliance matters. Knowledgeable about applicable federal, state and compliance regulations., including the BSA/AML program, USA Patriot ACT, OFAC and related due diligence.
Coordinates set-up of new and maintenance or closing of existing deposit accounts. Works in tandem with Relationship Managers, and Credit partners to ensure daily resolution to client’s overdrafts and insufficient funds.
Displays proficiency in reviewing documentation to ensure accurate representation of business terms and conformity to credit approval and policies. Ensures accuracy of opening/maintenance of deposit accounts.
Partnership with Business Partners throughout the organization. Works closely with multiple parties including relationship team, operations partners, and clients
Works to resolve loan/fee payment delinquencies
Determines appropriate course of action and directs resources to collect payment or otherwise clear delinquent status.
General product knowledge and ability to identify referral opportunities for partner products and services.
Responds to routine and complex client inquiries and resolves/refers to appropriate support partners. Submits service requests for DDA or general service needs. Coordinates follow-up with internal partners and clients, as appropriate, to ensure prompt and accurate completion/resolution of service requests.
Promptly provides requested information for GRC testing and other internal/external audits.

REQUIRED QUALIFICATIONS:

1-3 years Strong understanding of commercial lending concepts or equivalent experience
1-3 years Previous experience with commercial banking support functions.
Possess expertise in the overall servicing of commercial banking clients, including resolution of client issues and the ability to identify cross-sell opportunities.
Excellent knowledge of commercial loan and deposit documentation
Understanding and adherence to bank’s BSA/AML program. Strong grasp of applicable federal, state and compliance regulations.

PREFERRED QUALIFICATIONS:

Treasury management experience
Working knowledge of continuous improvement concepts

LOCATION:

Boise Idaho region required

Key has implemented a role-based Mobile by Design approach to our employee workspaces, dedicating space to those whose roles require specific workspaces, while providing flexible options for roles which are less dependent on assigned workspaces and can be performed effectively in a mobile environment. As a result, this role may be mobile or home based, which means you may work either at a home office or in a Key facility to perform your job duties.

Job Posting Expiration Date: 08/21/2024

KeyCorp is an Equal Opportunity and Affirmative Action Employer committed to building a diverse, equitable and inclusive culture. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or other protected category.

Qualified individuals with disabilities or disabled veterans who are unable or limited in their ability to apply on this site may request reasonable accommodations by emailing HR_Compliance@keybank.com.

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