Business Systems Administration Manager



Toledo, OH, USA
Posted on Tuesday, July 2, 2024


In This Role You Will Execute On:

Systems Administration & Configuration
  • Make application decisions and modifications based on detailed design plans.
  • Lead the strategy and development around maintaining security profiles for application(s).
  • Coordinate and oversee necessary application upgrades and enhancements.
  • Work with server team to ensure application hardware is sufficient to support requirements.
  • Provide guidance to other business application team members on application administration, usage and support.
  • Drive active participation in user groups associated with business application(s) to improve user experience & utilization within Hylant Group
  • Provide escalated application support & assistance to internal customers.
  • Assist with establishing and/or maintaining any integrations impacting the Business Application ecosystem.
  • Create team communications and bulletins.
Solution Analyst/Project Management
  • Work closely with direct reports to provide business users with solutions for needs where gaps currently exist.
  • Work with business sponsors on developing roadmaps for solutions with the goal of meeting business needs and ensuring solutions are being optimized.
  • Work closely with IT staff to design and implement application to meet needs defined in project scope and requirements.
  • Strategize with Business Solutions Consultant and Managing Director on additional application solutions needed within the organization
  • Identify resource requirements for projects.
  • Develop and execute communication plan for projects, including those needed for internal team and business sponsors.
Systems Training
  • Assist with the Development and support of training plans part of the Agency Business Solutions full stack of applications.
  • Assist with the deployment of job aids and communication regarding changes, enhancements, and upgrades to supported business application(s)
  • Provide ongoing guidance to direct reports on ticket triage and resolutions.

In This Role You Will Need:

  • Requires the minimum of a Bachelor’s degree, a minimum of 3-5 years work experience, or adequate combination of education and experience, successfully leading insurance application projects or support.
  • Technical/Project Management Certifications are a plus, but not required.
  • Knowledge of Insurance is required.
  • Insurance licensing or designations are a plus, but not required.
  • Working knowledge of Applied Systems Solutions (Epic, CSR24, Indio) is strongly desired.
  • Excellent customer service skills
  • Excellent verbal and written communication skills
  • Excellent planning, organizational and time management skills
  • Excellent analytical and interpersonal skills
  • Flexibility and creativity for developing business solutions
  • Ability to collaborate effectively within the department, as well as cross-functionally within the organization

Why Hylant?
A multi-year recipient of Best Places to Work in Insurance, Hylant is a full-service insurance brokerage with 20 offices in seven states. And since the founding of our family-owned business over 85 years ago, we made a promise to strengthen and protect the businesses, employees and communities of our client family by embracing them as our own. We’re more than an insurance brokerage firm and you’re more than a client, employee or neighbor. You’re family. And that’s just the way we treat you.
Hylant is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to race, marital status, sex, age, color, religion, national origin, Veteran status, disability or any other characteristic protected by law. If you have a disability or special need that requires accommodation, please let us know. Hylant participates in E-Verify.