Client Service Manager - Commercial Insurance



Customer Service
Posted on Thursday, May 23, 2024


The Opportunity:

The Client Service Manager is responsible to provide a consistent platform of service and support to identified clients, handling or directing all day-to-day service needs while interacting in a consultative and collaborative way, along with the Hylant team, to build out innovative solutions for the client going forward. This level of service should produce a positive experience for the clients and result in client retention and growth while building long term relationships with our clients and vendor partners.

Are You A Match?

The Client Service Manager is driven by prompt, accurate and thoughtful service to clients by consistently responding to inquiries within 24 hours of receipt. With 3-5+ years’ experience in middle market commercial lines, s/he will need a property and casualty insurance license in good standing.

In This Role You Will Execute On:

  • Manage a middle market commercial book of business in direct support of local office operations (approximate book size of $500,000 in revenue).
  • Provide prompt, accurate and thoughtful service to clients by meeting or exceeding client’s needs
  • Finding and placing quality programs with competitive pricing and favorable terms for new and existing clients
  • Produce accurate and thorough written submissions, proposals using word, excel and power point
  • Maintain accurate client records within Epic (agency management system)
  • Analyze programs, coverages, loss runs and pricing
  • Develop and maintain strong relationships with client and vendor partners

In This Role You’ll Need:

  • Client/Quality Focus: Anticipates, monitors and meets the needs of clients, and responds to them in an appropriate manner. Demonstrates a personal commitment to identify clients' business needs and continually seeks to provide a trusted advisor level of service
  • Organization and Planning: Ability to plan, prioritize and organize work to meet or exceed deadline expectations
  • Attention to Detail: Comprehensive and error free work
  • Coachable: Quick learner and the ability to take direction/constructive feedback
  • Communication: Successfully conveys information and expresses thoughts and facts. Demonstrates effective use of listening skills and displays openness to other people's ideas and thoughts
  • Emotional Intelligence/Inclusiveness: Appropriately interacts with all members of the team, visitors, carriers and community partners without regard to individual characteristics
  • Fluency in Chinese is a plus but not required.

Why Hylant?

A multi-year recipient of Best Places to Work in Insurance, Hylant is a full-service insurance brokerage with 17 offices in seven states. And since the founding of our family-owned business over 85 years ago, we made a promise to strengthen and protect the businesses, employees and communities of our client family by embracing them as our own. We’re more than an insurance brokerage firm and you’re more than a client, employee or neighbor. You’re family. And that’s just the way we treat you.

Hylant is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to race, marital status, sex, age, color, religion, national origin, Veteran status, disability or any other characteristic protected by law. If you have a disability or special need that requires accommodation, please let us know. Hylant participates in E-Verify.