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Sales Support Specialist
Fresh Products
Customer Service, Sales & Business Development
Perrysburg, OH, USA
Posted on Friday, August 9, 2024
Sales Support Specialist
Founded in 1971 in Toledo, Ohio, Fresh Products is a leading producer of away-from-home air care solutions for end-markets around the world, with a long history of innovation. Our growing, entrepreneurial, family-owned company is seeking a talented candidate to join the sales team. We prioritize “doing the right thing”, maintaining a great culture, and value work-life balance.
You will join an accomplished and skillful sales team as we capitalize on market opportunities with a strong product line that is in high demand. We have a large B2B sales channel that consists of wholesalers and distributors, domestic and internationally, who have brick and mortar and ecommerce capabilities and requirements. In nutshell, the goal of this position is to enable the fresh sales team and our distributor partners to sell more!
The position requires an effective communicator that can deliver the Fresh value proposition via email, phone, and trade show booth. Outstanding follow-up skills with a high degree of organization are important. Must be able to manage and prioritize multiple competing projects and tasks. Gain experience in using cutting edge B2B programs such as: Sugar CRM, Syteline Infor ERP, and the Salsify Product Attribute GDSN program.
Must be comfortable working with channel partners, generating interest, and qualifying prospects. Must possess an optimistic, positive attitude with a can-do approach. Must be able to work through adverse customer reactions and work with Fresh internal departments effectively. Must be comfortable working on various software systems daily.
This is a full-time position which will support our sales department, reporting directly to the Sales Operations Manager. It is based at our facility in Perrysburg, Ohio. Benefits include paid time off, 401(k) with employer matching, medical, dental, and vision insurances, disability insurance, and life insurance.
Essential Duties and Responsibilities:
Sales Support
- Key inside contact for identified strategic accounts.
- Provide sales support for Fresh Sales Managers and the 3rd party sales representative teams.
- Enter, track and own Fresh’s sales opportunities and contacts in SugarCRM for their specified territory.
- Create Proof of Delivery rebate, Spiff, and promotional documentation and see that it is properly stored and organized in the company’s accounting repository.
- Trade shows – attendance, registration, reservations, and meeting arrangement.
- Sample tracking and follow up for and from sales reps and trade shows.
- Provide customer and industry meeting planning and support.
- Customer specific flyer and eblast management.
- Other duties as assigned.
Business Communication and Tracking
- Trade show follow up e-mails and sample orders.
- Manage and maintain strategic accounts new item forms, data, and information updates on their websites.
- Coordinate & forward Fresh Marketing communications.
- Promotions tracking from sales rep teams.
- Cover for Fresh managers, marketing & leadership during travel.
- Monitor identified strategic customer websites for new opportunities and corrections.
- New product communication.
- Maintain price list & other needed written communications for sales rep teams and customers.
- Prepare and distribute communications to sales rep teams.
- Contact and support key customers/opportunities on Fresh business initiatives.
- Other duties as assigned.
Required Education and/or Experience:
- Open to entry level, but compensation based on experience.
- The position requires approximately 4-6 overnight travels per year.
- Excellent interpersonal skills.
- Strong organizational skills with ability to manage multiple activities and priorities.
- Strong customer (internal and external) service orientation.
- Integrity, honesty, practicality, clarity, and a constructive bias are all expected.
- Excellent verbal, written and presentation skills, in both English and other languages when necessary.
- Exhibits excellent time management skills and very detail oriented.
- Computer proficiency including competency with Microsoft Word, Access, Excel, PowerPoint.