Work independently and with team members to perform senior level functions with multiple technologies. Administers and maintains hardware and applications such as Linux OS, Windows OS, VMware Horizon, VDI, Intune, and any other as assigned.

Education/Experience:

Bachelor’s degree in information technology or related field or equivalent years of work experience.
Minimum 4 years of work experience as a System Administrator.
3+ years of experience supporting Microsoft and VMware environments.
Senior level knowledge of server and client hardware (Dell, Cisco, Zebra, and others a plus). Experience should include monitoring, installation, configuration, tuning and management.
Experience supporting and managing M365.
Experience managing a VDI environment, either corporate or manufacturing.
3+ years of experience with Server and Storage tools.
3+ years of experience with Linux OS support; CentOS, Ubuntu, RHEL.
3+ years of experience with a 24/7 IT infrastructure Environment desired.
1+ years of experience with Microsoft Intune desired.
Experience with Kubernetes operations and automation.

Required Skills/Competencies:

Strong experience with Kubernetes.
Experience with creating Helm (package manager) charts and yaml files.
Proficiency in Terraform, Helm, GitOps workflows, and CI/CD tools (e.g., Jenkins, GitHub Actions, Azure DevOps).
Familiarity with containerization (Docker) and cloud platforms (Azure).
Scripting skills in Ansible, Bash, Python, or PowerShell.
Experience with monitoring and logging tools (Prometheus, Grafana, ELK, etc.).
Understanding of networking, DNS, load balancing, and security in cloud-native environments.
Knowledge of industry standard Linux MDM support and management
Microsoft Azure Certified a plus.
Experience automating Linux OS deployments and software delivery.
Experience building OS and software patching reports for Linux OS.
Experience with managing and supporting VMWare updates including vcenter and horizon.
Experience managing RHEL in MS Azure Cloud.
Backup solutions knowledge a plus.
Experience in supporting and managing MoveIT.
Senior level knowledge of manufacturing backup concepts and tools like Acronis.
Advanced knowledge of storage tuning, gathering data and presenting storage statistics to support required/requested storage-based performance initiatives.
Senior expertise Knowledge of patch management practices for a Microsoft Windows environment.
Expertise knowledge of patch management practices for Linux environments.
Knowledge of Windows Server patch management practices.
Familiarity with ITIL is a plus.
Exposure to SOX controls, processes, etc.
2+ years of experience in Orchestrator, general automation for Linux.
Working knowledge and/or prior experience in Cloud offerings (SaS, IaaS, PasS) a plus.
Other duties as assigned.
Job description subject to change at any time.

Essential Responsibilities:

Work with inter/intra team members around the globe to research, plan, implement and support IT flexible, high availability solutions.
Work with enterprise infrastructure including but not limited to, Rancher, VMware, Horizon, MS Active Directory, MS Active Directory Group Policies / configuration items.
Utilize project management skills and manage day-to-day priorities.
Support network and internet protocols and applications including but not limited to WINS, DNS, DHCP, TCP/IP, IIS, SNMP, SMTP, Interface Redundancy, SSL.
Evaluate, diagnose, and troubleshoot complex hardware/software issues.
Create, modify, and keep documentation related to endpoint architecture.
Adheres to all safety procedures and good housekeeping standards.
Must be able to perform on-call tasks on a periodic basis.
Linux support
- Documentation creation.
- Troubleshooting all Linux issues.
- Training new server admin hires on Linux support.
- Respond to all CVE alerts in a timely manner depending on the severity of the CVE.
- On call for Linux issues until a time we can expand knowledge to other resources if possible.
Linux MDM management
- Manage all updates, and reporting on update stats.
- Automation.
  - Work on bringing Linux up to our current windows server level of automation.
- Define and enforce standards for supported Linux distros.
- Close relationship with security team.
- Support SAS Viya Projects.
- Help define MFG plant floor Linux standards and support any tool that uses it.
AI Vision Systems
- Learn existing Nvidia Jetson edge device deployment and support.
- Add Edge devices to management platform and support that platform.
- Document and train on Edge and MDM for L1/L2 to support globally.
- Prepare our edge device solutions for seamless expansion globally.
- Train global support L2 teams on Jetson edge devices
MoveIT support and administration
- Manage shares.
- Oracle support and documentation creation
- Support and manage users and remove old accounts.
M365 management and support
- High level support for 365 services.
- Drive cloud VDI OS options like Windows365 user needs as the company expands.
- Respond to any security bulletins for Azure / Cloud services.
VMWare
- Support and troubleshoot VMware vCenter, Horizon, ESXI.
- Deploy updates on schedule and in response to security CVE.
- Train Server Admin 1 and Service Desk team on VMware support.
- Deploy new VMware instances for new factory and office builds.
Acronis/backups
- Troubleshooting and support for Acronis backup issues.
- Train new hires on supporting Acronis as needed.
Manufacturing
- Direct contact for our Manufacturing Engineering team for pre factory build Lab work.
- On site for IT support for Level 1 and 2 IT teams
- Resource for global IT plant manufacturing builds
Conducts security risk and vulnerability assessments for defined business applications or IT installations in defined areas and provides advice and guidance on the application and operation of elementary physical, procedural, and technical security controls (e.g.the key controls defined in ISO27001). Performs risk and vulnerability assessments, and business impact analysis for medium size information systems. Investigate suspected attacks and manage security incidents.
Maintains knowledge of specific technical specialists provides detailed advice regarding their application and executes specialized tasks. The specialism can be any area of information or communication technology, technique, method, product, or application area.
Maintains awareness of opportunities provided by new technology to address challenges or to enable new ways of working. Within own sphere of influence, works to further organizational goals, using emerging technologies and products. Contributes to briefings and presentations about their relevance and potential value to the organization.
Undertakes routine installations and de-installations of items of hardware and/or software. Takes action to ensure targets are met within established safety and quality procedures, including, where appropriate, handover to the client. Conducts tests of hardware and/or software using supplied test procedures and diagnostic tools. Corrects malfunctions, calling on other experienced colleagues and external resources if required. Documents details of all hardware/software items that have been installed and removed so that configuration management records can be updated. Develops installation procedures and standards, and schedules installation work. Provides specialist guidance and advice to less experienced colleagues to ensure best use is made of available assets, and to maintain or improve the installation service.
Monitors service component capacity and initiates actions to resolve any shortfalls according to agreed procedures. Applies techniques to modify demand for a particular resource or service.
Contributes to the availability management process and its operation and performs defined availability management tasks. Analyses service and component availability, reliability, maintainability, and serviceability. Ensures that services and components meet and continue to meet all their agreed performance targets and service levels. Implements arrangements for disaster recovery and documents recovery procedures. Conducts testing of recovery procedures.
Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information. Analyses service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions.
Assesses, analyses, develops, documents, and implements changes based on requests for change.
Assesses and analyses release components. Provides input to scheduling. Carries out the builds and tests in coordination with testers and component specialists maintaining and administering the tools and methods – manual or automatic - and ensuring, where possible, information exchange with configuration management. Ensures release processes and procedures are maintained.
Reviews system software updates and identifies those that merit action. Tailor system software to maximize hardware functionality. Installs and tests new versions of system software. Investigates and coordinates the resolution of potential and actual service problems. Prepares and maintains operational documentation for system software. Advise on the correct and effective use of system software.
Investigates identified security breaches in accordance with established procedures and recommends any required actions. Assists users in defining their access rights and privileges and administers logical access controls and security systems. Maintains security records and documentation.
Investigates identified security breaches in accordance with established procedures and recommends any required actions. Assists users in defining their access rights and privileges and administers logical access controls and security systems. Maintains security records and documentation.
Maintains application support processes and checks that all requests for support are dealt with according to agreed procedures. Use application management software and tools to investigate issues, collect performance statistics, and create reports.
Ensures that appropriate action is taken to anticipate, investigate, and resolve problems in systems and services. Ensures that such problems are fully documented within the relevant reporting system(s). Coordinates the implementation of agreed remedies and preventative measures. Analyses patterns and trends.

Reporting Relationships:

This position will report to the Manager- IT II

Travel:

Limited (0-15%) of travel is required.

Estimated Salary Range:

$67,400-$96,000 Annually.

US Physical Requirements:

Will sit, stand or walk short distances for up to the entire duration of a shift.
Will climb stairs on an occasional basis.
Will lift, push or pull up to 37 pounds on an occasional basis.
Required to use hands to grasp, lift, handle, carry or feel objects on a frequent basis.
20/40 vision in both eyes together, with or without correction, is required.
Must be able to comply with all safety standards and procedures.
May reach above shoulder heights and below the waist on a frequent basis.
May stoop, kneel, or bend, on an occasional basis.
Ability to wear personal protective equipment is required (including but not limited to; steel-toed shoes, gloves, safety glasses, hearing protection, protective jacket or apron and arm guards, and a condition of employment and continued employment (requires little or no facial hair) for those requiring respirator use.

Office Physical Requirements:

All positions in our office require interaction with people and technology while either standing or sitting. In order to best service our customers, internal and external, all associates must be able to communicate face-to-face and on the phone with or without reasonable accommodation. First Solar is committed to compliance with its obligations under all applicable state and federal laws prohibiting employment discrimination. In keeping with this commitment, it attempts to reasonably accommodate applicants and employees in accordance with the requirements of the disability discrimination laws. It also invites individuals with disabilities to participate in a good faith, interactive process to identify reasonable accommodations that can be made without imposing an undue hardship.

Potential candidates will meet the education and experience requirements provided on the above job description and excel in completing the listed responsibilities for this role. All candidates receiving an offer of employment must successfully complete a background check and any other tests that may be required.

Equal Opportunity Employer Statement: First Solar is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

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