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FTWA Client Service Officer
Fifth Third Bank
Customer Service
Charlotte, NC, USA
Posted on Friday, August 2, 2024
Make banking a Fifth Third better®
We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.
Job Function
- Serve as administrative officer on investment management, individual retirement and custody accounts
- Work with the Fifth Third Wealth Advisor to handle all aspects of client administration
- Liaison with the Bank’s Personal Trust Group to gain a deep understanding of Individual Retirement Arrangements (IRAs), both Traditional and Roth
Essential duties
Assist in onboarding of new clients to new account document prep, new account opening, asset transfer and coordination with outside custodians (Schwab and Fidelity)
Client Service:
- Direct communication with clients, by both email and phone
- Receive direct and indirect client requests
- Resolve client service issues
- Assist in client complaint resolution
- Understand client documentation requirements
Coordinate with Middle Office on: account openings, sash transactions, and asset transfers
Sales and Service Activity: Actively utilize Life 360 and CRM to ensure relationship teams can always get a current view of each client’s financial situation
Knowledge, Skills and Abilities
- Bachelor’s degree strongly preferred or minimum 3 years of client service experience
- Knowledge of investment management strategies, markets, account types, basic estate planning principles and financial planning
- Experience with client contact (CRM) systems, document repositories, and electronic workflow management tools
- Basic understanding of portfolio management and trade order management systems, Charles River trading system is preferred.
- Basic understanding of custodial systems. AMtrust, Charles Schwab, and Fidelity is preferred
- Strong client experience skills, internal and external clients and the ability to work in team environment
- Strong written and verbal communication skills
- Effective time management skills, ability to prioritize and multi-task
- Some occasional travel may be required
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FTWA Client Service OfficerLOCATION -- Charlotte, North Carolina 28202Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.