Commercial Associate Relationship Manager

Fifth Third Bank

Fifth Third Bank

Customer Service
Toledo, OH, USA
Posted on Wednesday, June 26, 2024

Make banking a Fifth Third better®

We connect great people to great opportunities. Are you ready to take the next step? Discover a career in banking at Fifth Third Bank.

The Associate Relationship Manager I (ARM) is primarily responsible for partnering with Relationship Managers in sales and servicing, performing analytical tasks as needed. In addition, a successful ARM will work with Relationship Managers to identify and assist in developing client solutions. The ARM is knowledgeable on financial and risk analysis as well as having basic sales and business development acumen. Critical thinking skills are required for an ARM to drive conflict management across multiple Relationship Managers (or other internal partners) and build relationships.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.


  • Partner with Relationship Managers in sales and servicing, performing analytical tasks as needed.
  • Assist in identifying and qualifying prospects with Relationship Manager or RM Team Leads.
  • Conduct industry research.
  • Create and maintain prospect profiles (including updates on CRM).
  • Create client presentations.
  • Work with Relationship Managers to identify client solutions.
  • Obtain and input prospect KYC due diligence information.
  • Conduct initial pricing analysis and generate relationship pricing model.
  • Draft initial deal screen / opportunity memos.
  • Attend and participate in client presentations at Relationship Managers request.



  • Bachelor's degree in Business (e.g. Business Administration, Finance, Accounting) or equivalent work experience preferred.
  • 1-2 years of related commercial banking, finance, accounting or similar experience.
  • Novice knowledge of financial and risk analysis.
  • Novice knowledge of US economy and regulations.
  • Novice sales and business development acumen.
  • Experience with commercial lending credit policies and guidelines is preferred, but not required.
  • Knowledge of B2B, CCAS, AFS, RIMS, CHQ, Loan Doc Prep System (or equivalent vendor systems), and other banking systems preferred, but not required.
  • Local / Regional market dynamics understanding is preferred, but not required.
  • Demonstrated expertise of strong verbal and written communication skills, with emphasis on experience in face-to-face negotiations and group presentation skills.
  • Demonstrated expertise in using effective problem solving and analytical skills with ability to handle and prioritize multiple tasks.
  • Proficient in all Microsoft Office software.


  • Normal office environment with little exposure to dust, noise, temperature and the like.
  • Minimal travel required.
Commercial Associate Relationship ManagerLOCATION -- Toledo, Ohio 43604

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.