The position has overall knowledge of the Home Loan Department; exercises sound judgment in the loan making process and ensures accurate recording and timely service.

OBJECTIVES OF THIS ROLE:

Originate Home loans including: Freddie Mac, Fannie Mae, FHA, USDA, VA, Home Equity Loans, HELOCs, and other in-house loan products.
Identify, develop and maintain a successful network of business relationships that serves as a recurring source of referrals for new home loan opportunities
Ensure exceptional customer experience by overseeing the loan process from origination to closing and providing on-going communication to customers, processors, underwriters, and other business partners.

RESPONSIBILITIES:

Meet with applicants to obtain information for loan applications and to answer questions about the process.
Explain to customers the different types of loan products and services that are available, as well as the terms.
Obtain and compile documentation to support application information.
Analyze and compile information and documentation collected to accurately process loans in accordance with Bank policies and procedures as well as real estate lending rules and regulations.
Ensure assigned Home Loan Matrix dates for 30-day turn-time are met on all loan files.
Maintain availability to realtors and borrowers outside of standard banking hours.
Meet with customers as necessary during various stages of the loan process.
Network with internal departments, employees, realtors, builders, and other referral sources to generate leads and create a Bank presence in local communities.
Cross-sell other bank products, including FM Investments.
Participate in Sales program including practicing drills and role-plays; utilize sales skills to provide outstanding customer service.
Identify competitive opportunities in local markets regarding rates, products, etc.
Handle customer complaints and take appropriate action to resolve them.
Achieve production and other goals as established by F&M.
Utilizes F&M training materials, reference tools and other resources to provide accurate and up-to-date loan program/policy information to both external customers and internal business partners.
Comply satisfactorily pass tests for bank policy and regulatory compliance that apply to position.

Requirements

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION and/or EXPERIENCE

Associate’s degree (A. A.) in banking or finance or two years related experience and/or training; or equivalent combination of education and experience. Must have strong public relations skills. Must have computer skills in Microsoft Office and Excel.

LANGUAGE SKILLS

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports and business correspondence. Ability to effectively present information and respond to questions from employees, customers, and the general public.

MATHEMATICAL SKILLS

Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.

REASONING ABILITY

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

CERTIFICATES, LICENSES, REGISTRATIONS

Valid driver’s license
Notary public
Federal NMLS

OTHER SKILLS AND ABILITIES

Has good writing and communication skills. Must be articulate, friendly and possess good telephone etiquette. Is neat in appearance, detail oriented and possesses the ability to work without supervision.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. Ability to use computer for long periods of time and there will be heavy telephone use. This person may also be required to work at other banking centers.

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

This Person will have the ability to:
Work Monday – Friday, generally and an occasional Saturday with a day off and / or occasional extended hours as needed to accommodate the flow of business.
Work on a holiday and be provided another day off throughout the year.
Maintain a professional appearance and manner
Work independently and as part of a team

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