Toledo Region Jobs

Customer Experience Rep(Manufacturing Accounts)

Dynamic Dies – Holland, OH (Full-Time)

Dynamic Dies is growing, and we're adding a Customer Experience Rep to support manufacturing accounts. If you enjoy working directly with customers, managing details, and seeing projects come to life from order to finished product-this could be a great fit.

This is a full-time, on-site role offering competitive pay based on experience, along with a strong benefits package and a team-focused environment.

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Why Dynamic Dies?

Dynamic Dies has been a trusted name in the corrugated packaging industry since 1971. What started as a small operation has grown into a multi-location manufacturing company with facilities in Ohio, Pennsylvania, and Indiana.

Our Toledo-area location serves as both a production hub and corporate office, supporting customers across the region. We're proud of our long-tenured team, strong workplace culture, and recognition as a Top Workplace.

We believe in doing things the right way-supporting our employees, delivering quality to our customers, and building long-term relationships on both sides.

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What You'll Do

In this role, you'll serve as a key point of contact for a designated group of customers, helping manage their orders from initial request through production.

Your day-to-day will include:

• Entering and managing customer orders with accuracy and attention to detail
• Preparing quotes and following up on customer requests
• Communicating with customers via email and phone to provide updates and support
• Coordinating with internal teams to ensure orders move smoothly through production
• Troubleshooting issues and helping resolve questions related to orders or timelines

Every project is custom, so you'll be balancing multiple priorities while learning something new along the way.

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What We're Looking For

• 3+ years of experience in customer service, account coordination, or a similar role
• Experience in a manufacturing or fast-paced environment preferred
• Strong written and verbal communication skills
• Proficiency in Microsoft Office (Excel, Outlook, and similar tools)
• High attention to detail and organizational skills
• Ability to manage multiple priorities and deadlines

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Schedule

• Monday – Friday
• 8:00 AM – 4:30 PM
• Occasional overtime based on customer needs

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What You'll Get

• Competitive pay based on experience
• Medical and dental benefits
• Employee events, team activities, and company perks
• A supportive, team-oriented environment with long-term career potential

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Interested?

If you're looking for a role where you can make an impact, work with a great team, and grow your career in a manufacturing environment-we'd love to connect.

Apply today to join Dynamic Dies in Holland, Ohio.