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IT Help Desk Manager
Directions Credit Union
IT
Toledo, OH, USA
Posted on Mar 17, 2026
Position Summary:
Responsible for tracking and maintaining help desk employees and ticketing system. Responsible for answering tickets and being a resource for employees. Oversees employees that assists with tickets. Analyzes Credit Union operational needs, researches new services and methodologies to improve operations, and makes recommendations. Serves as resource to managers on information technology issues. Oversees PC installation and maintenance. Directs the technical support to end users and ensures that users are served promptly.
Essential Duties and Responsibilities:
The following statements are intended to describe the general nature and level of work being performed by this position. It is not intended to be an exhaustive list of duties, responsibilities and skills required of this position. Other duties may be assigned to meet business needs.
- Assumes responsibility for the effective performance of Credit Union network administration and computer operations.
- Assumes responsibility for the effective and efficient performance of PC installation and maintenance.
- Effectively supervises Information Systems staff, ensuring optimal performance.
- Assumes responsibility for establishing and maintaining effective and professional business relations with members
- Assumes responsibility for maintaining effective business relations with business partners and outside vendors.
- Assumes responsibility for establishing and maintaining effective relationships with Credit Union staff and management.
- Assumes responsibility for related duties as required or assigned.
- The employee is responsible for reading and shall strictly adhere to all policies, rules and regulations, and training that have been or that may hereafter be established by or applicable to Company for the conduct of its employees, and further, Employee shall strictly adhere to all the provisions of the Company’s handbook(s).
Directions Credit Union is an Equal Opportunity Employer. We encourage applications from all qualified individuals regardless of race, color, national origin, gender, sexual orientation, age religion, disability, or any other characteristic protected under federal, state, or local law.