Responsible for providing an exceptional, professional and courteous customer experience while processing a wide variety of transactions. Accurately processes transactions following established policies, procedures and compliance. Consistently utilizes knowledge of CCB products and services to actively identify customer solutions and opportunities to refer to other team members or business partners for outreach.

Essential Job Duties –

Professionally and accurately processes a wide variety of transactions in accordance with bank policy:
- Reviews transactions for proper ownership, authorized signatures, current POA’s, endorsements, availability of funds and no red flags present
- Only accepts checks for cashing that are within bank policy limits and utilizing “know your customer” for both the safety of the customer and the bank
- Performs accurate cash verifications on all deposits, withdrawals and exchanges
- Processes commercial and personal deposits, withdrawals, loan and credit card payments in person, over the phone, by mail or night depository
- Fulfills customer requests for cashiers checks, U.S. Savings Bonds, and cash advances on credit cards, etc.
- Gathers appropriate information to process the closure or payoff of all deposit and loan products
Completes and follows up with customer requests including, COA, On-line/Telebanc enrollment, debit card issue or replacement, auto transfers, direct deposit requests, check orders, stop payments, etc.
Utilizes product knowledge to identify and refer customer solutions.
- Maintains thorough knowledge of consumer and business products and services
- Fluent in all digital products
- Actively listens to customer needs and seeks opportunities to refer customers to other team members or business partners for outreach
Engages in peer to peer coaching and assists peers as needed to ensure an exceptional customer experience.
Responsible to complete, scan, and balance teller work as required at the banking center and keeps personal work area organized.
Professionally handles customer complaints and seeks appropriate resolutions.
Participates in staff meetings by asking questions, sharing best practices and success stories.
Completes CTRs accurately.
Performs vault duties as needed.
Shares best practices gathered from other offices.
Complies with and maintains working knowledge of applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Completes assigned compliance training essential to job function.
Punctual and regular attendance is required.

Requirements –

High school diploma or equivalent
Prior banking experience is preferred, but not required
Experience with cash handling and customer service
Good communions skills, agility to work with others, computer skills
Ability to lift up to 60 pounds
Be able to stand for long periods of time

Equal Opportunity and Affirmative Action Employer, M/F/Disabled/Vet

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