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Customer Quality Engineer
Clarios
Customer Service, Quality Assurance
holland, oh, usa
Posted on Friday, August 16, 2024
What you will do:
Under general direction and within division policies and procedures, designs, develops and implements tests and statistical control procedures to achieve quality specifications for all manufacturing processes
How you will do it:
Internally support communication of Customer Specific Requirements as part of the PPAP and Change Management Process and verification that customer specific requirements are fulfilled (i.e. PPAP documentation, Testing, PTR, etc.).
Lead problem solving initiatives for quality and warranty reduction.
Work with Operations and cross functional teams in generation of communication packages required for customer report outs.
Facilitate standardization of internal expectations and responsibilities for customer reporting.
Provide internal visibility and facilitate resolution of customer quality and warranty concerns.
Provide leadership and coordination of cross functional requirements and provide internal direction to ensure timely completion of assignments to resolve issue.
Coordination of unique customer test and quality requests requirements test samples, Run @ Rate, PV trials and PTR in support of product/process change approval and new product/program launch.
Provide oversight on scheduling and support customer on-site visit /audit of manufacturing process (Run @ Rate, STAR Audits, QSB Audits, etc.) Note: Plant QA Staff responsible for facilitation, documentation and open issue resolution
Support review and presentation of PPAP package/ follow up on open issues to customer
Travel expectation up to 10% of time. (Mostly local travel)
What we look for:
Required
Bachelors Degree required; Engineering or foreign equivalent highly preferred.
Minimum 5 years of experience in technical customer support role within quality, interacting with different level of management of clients, specifically Automotive OEMs.
Demonstrated knowledge of core quality tools including: Process control plans, process flow diagrams, FMEA, MSA, SPC.
Knowledgeable in program launch processes and APQP requirements.
Knowledge of automotive problem solving tools (8D, 5 Why, Ishikawa analysis) required.
What we do here:
Our Toledo, Ohio fully integrated plant manufactures batteries used in automotive and marine applications. This is our largest plant at Clarios. We opened our facility in 1981 and now employ more than 700 people and operate six days per week. We are actively involved in our local community and give back through the United Way, Habitat for Humanity, Cherry Street Mission, and Ronald McDonald House.
#LI-CH1
What you get:
- Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
- Tuition reimbursement, perks, and discounts
- Parental and caregiver leave programs
- All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
- Global market strength and worldwide market share leadership
- HQ location earns LEED certification for sustainability plus a full-service cafeteria and workout facility
Who we are:
Clarios is the creator behind the world’s most recognizable car battery brands. We are the car battery found in most new vehicles including leading brands such as Ford, General Motors, Toyota, Honda, and Nissan. Our 16,000 employees develop, manufacture, and distribute batteries for virtually every type of vehicle. We recover, recycle, and reuse up to 99% of our battery materials, leading sustainability practices in our industry. Clarios, formerly Johnson Controls Battery Group, is currently a Brookfield portfolio company. Learn more about us at www.clarios.com.
We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please apply. Diversity of experience and skills combined with passion is key to challenging the status quo. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process by emailing Special.Accommodations@Clarios.com. We are an Equal Opportunity Employer and value diversity in our teams in terms of work experience, area of expertise, gender, ethnicity, and all other characteristics protected by laws in the countries where we operate. For more information on our commitment to sustainability, diversity, and equal opportunity, please read our latest report. We want you to know your rights because EEO is the law.
A Note to Job Applicants: please be aware of scams being perpetrated through the Internet and social media platforms. Clarios will never require a job applicant to pay money as part of the application or hiring process.
To all recruitment agencies: Clarios does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Clarios employees or any other company location. Clarios is not responsible for any fees related to unsolicited resumes/CVs.