WD35944 OE Customer Quality Manager



Customer Service, Quality Assurance
holland, oh, usa
Posted on Friday, June 7, 2024

OE Customer Quality Manager

What you will do

In this position, the successful candidate will be responsible for the management and leadership of Customer Quality Projects focused on battery quality for automotive OE Customers. Provide oversight on Quality projects ensuring customer expectations are properly captured and submissions comply with expectations

How you will do it

  • The Customer Quality Manager supports the CBUs to understand the OE customer's strategic Quality Projects initiatives, identify resources, current gaps and project performance requirements.

  • The Customer Quality Manager is the functional liaison between the customer and Clarios; as well as the coordinator and contributor in leading the development of Customer Quality Project and proposals.

  • Manages the Customer Quality Projects scope and Statement of Work (SOW), including timeline, meeting key milestones, using critical path management including Customer Communication.

  • Plan and execute a robust risk management process to include identification, qualitative and quantitative risk analysis, mitigation and contingency planning. Draft project plans mutually agreed by Clarios multi-functional team & customer to achieve Customer Quality Projects launch performance metrics and manage scope changes (internal & customer).

  • Manage execution and communications within Clarios functional areas (e.g. engineering / manufacturing, engineering/ sales) activities to assure timely resolution to customer quality project needs and concerns.

  • Plan & conduct Customer Quality Projects Reviews and Gate Reviews as planned, ensure participation by relevant sponsor and stakeholders, report summary program status on monthly basis (QOS) including timely Customer communication and updates.

  • Maintain organized Customer Quality Project History documentation. Ensure all documents and evidence are created, completed and filed.

  • Provide customer responses in a positive and professional manner per customer expectations.

What we look for


  • University Degree in Engineering or foreign equivalent, technical degree or related experience.

  • +10 years of of experience in engineering development and product launch in manufacturing industry and preferably in automotive.

  • 5+ years of experience in Automotive, Automotive Systems, Electrical or Battery Systems.


  • Experience in Program management Experience in automotive OE customer development processes,

  • Customer specific requirements (OE) such as Q1, BIQS, SQAM, and ANPQP.

  • Experience with managing multiple programs concurrently.

  • Travel expectation is approximately 40% of time between Milwaukee and other Clarios sites (US and Mexico)

What we do here

Our Florence, South Carolina distribution center charges, packages, and ships the batteries used in cars, boats, and motorcycles. We have been here since 2007 and now employ more than 285 people and operate six days per week. We are actively involved in our local community and received the United Way Campaign Excellence Award annually since 2015. Our employees also support the American Heart Association.

What you get:

  • Medical, dental and vision care coverage and a 401(k) savings plan with company matching – all starting on date of hire
  • Tuition reimbursement, perks, and discounts
  • Parental and caregiver leave programs
  • All the usual benefits such as paid time off, flexible spending, short-and long-term disability, basic life insurance, business travel insurance, Employee Assistance Program, and domestic partner benefits
  • Global market strength and worldwide market share leadership
  • HQ location earns LEED certification for sustainability plus a full-service cafeteria and workout facility

Who we are:
Clarios is the creator behind the world’s most recognizable car battery brands. We are the car battery found in most new vehicles including leading brands such as Ford, General Motors, Toyota, Honda, and Nissan. Our 16,000 employees develop, manufacture, and distribute batteries for virtually every type of vehicle. We recover, recycle, and reuse up to 99% of our battery materials, leading sustainability practices in our industry. Clarios, formerly Johnson Controls Battery Group, is currently a Brookfield portfolio company. Learn more about us at www.clarios.com.

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please apply. Diversity of experience and skills combined with passion is key to challenging the status quo. Therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process by emailing Special.Accommodations@Clarios.com. We are an Equal Opportunity Employer and value diversity in our teams in terms of work experience, area of expertise, gender, ethnicity, and all other characteristics protected by laws in the countries where we operate. For more information on our commitment to sustainability, diversity, and equal opportunity, please read our latest report. We want you to know your rights because EEO is the law.

A Note to Job Applicants: please be aware of scams being perpetrated through the Internet and social media platforms. Clarios will never require a job applicant to pay money as part of the application or hiring process.

To all recruitment agencies: Clarios does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Clarios employees or any other company location. Clarios is not responsible for any fees related to unsolicited resumes/CVs.