The Line Technician’s primary responsibility is to trouble-shoot and maintain the RF and fiber portion of the system from each node to termination including node equipment, fiber optic cable, forward, return, modem, ingress, leakage, DCT, HD related equipment and digital services. The Line Technician assists the network facing technicians, along with demand calls. The Line Technician turns on and tests new or modified system plant and other special assignments as needed. Line Technician reports directly to the Supervisor, Technical Operation; there are no direct reports to this position.

ESSENTIAL JOB FUNCTIONS

Performing trouble-shooting, repairing and on-going maintenance of RF and fiber portions of the system from the node to termination.
Performing turn-on and testing of new system additions and modifications.
Assisting the network facing technician to resolve trouble ticket issues in a timely manner.
Interfacing with Power Node Technician and Hub Technician to resolve system issues.
Understanding and using trouble-shooting equipment including but not limited to Bit Error Rate detector, Spectrum analyzer, Time domain reflectometer, Optical light meter, Constellation meter, fusion splicer, fault locator, Optical time domain reflectometer.
Computer skills as listed but not limited to: Microsoft Office, System prints, Wondershare, Xpertrak, PEA, Apache open office.
Presenting an acceptable, courteous and professional image; maintaining good customer relation skills with our customers and the general public at all times.
Helping to create an atmosphere of positive teamwork, cultural change and employee relations.

Reading cable and fiber blue prints.
Using proper phone, text and email etiquette.
Assisting in various projects as needed.
Following and enforcing the Company’s policies and procedures, including the EEO guidelines and safety, at all times.
Performing any miscellaneous department duties as needed.

JOB REQUIREMENTS

Education and Experience

High School diploma or equivalent - required
5 years of previous experience in the Telecommunications industry – required
Physical ability to climb poles and ladders - required
Physical ability to lift 100 pound objects - required
Attention to detail – required
Ability to work independently, with little or no supervision-required
Demonstrate via written and/or oral testing the ability to troubleshoot system problems from the Node to the Home – required
DOT physical and certification - required
Demonstrate the ability to trouble-shoot, break out and splice fiber after training is complete

Other Requirements

Verbalize a commitment to provide value service to the contracted customer.
Verbalize an interest and commitment to meeting the goals of the Company through assisting customers.
Background record that meets Company standards.
Valid driver’s license and driving record that meets company standards at all times.
Reliable means of transportation at all times.
Present professional appearance and demeanor.
Strictly maintains confidentiality of financial and/or other information acquired in the course of work; discloses only when authorized, unless legally obligated to do so.

Core Competencies

Agile – Embraces change; adaptable and flexible; sense of urgency.
Innovative – Uses critical thinking; Creativity; Continuous learning; Challenges the status quo.
Customer Focused – External/Internal; Creates exceptional customer experience; demonstrates a sales and service mentality.
Collaborative – Teamwork, Proactive knowledge sharing, Constructive Conflict.
Accountable – See it, Own it, Solve it, Do it; Hold each other accountable.

PHYSICAL DEMANDS

Walking, kneeling, standing, regularly lifting up to 100 pounds, stooping, crawling, climbing telephone poles, stairs, and ladders, sitting, driving, hearing, talking, vision, use of hands and fingers to grasp, hold, pick-up, rotate, keyboard, etc.

Ability to work at elevated heights upwards of 30/40 feet for extended time. Ability to work in confined spaces for extended time. Ability to differentiate multiple colors of fiber.

WORKING CONDITIONS

The Line Technician is a position subject to the terms of the current bargaining agreement under Teamsters Local 20.
The regular schedule for the Line Technician is full time, hourly, 40 hours per week; shift as assigned.
Overtime, including holidays, weekends, or nights, as required by the Company. (Can be forced scheduled to work overtime.)
The Line Technician reports to work at 4818 Angola Road, with the majority of the work being completed off Company premise and outside in all weather conditions.
The Line Technician will be subject to periodic MVR checks and will be required to give written approval upon request.
The Line Technician will be required to use gaffs to climb telephone poles.
The Line Technician works in a Company environment working to consistently present a positive, proactive meeting of customer needs.
The Company is a drug-free workplace. All employees are required to adhere to the Company’s drug-free workplace programs and policies. Pre-employment testing is mandatory along with random testing throughout continued employment.
The duties assigned, the hours worked, and the status of this position are subject to change as the needs of the company changes.

USE OF COMPANY RESOURCES, EQUIPMENT, AND CONFIDENTIAL INFORMATION

Company resources, equipment, and information are provided to employees to facilitate work. They may not be used for purposes other than work without proper authorization. Any unauthorized use of Company resources, equipment, or information is strictly prohibited. Any unauthorized use of customer data or any other company information gained via any company resource is a breach of confidentiality and is strictly prohibited. Any unauthorized use of company resources, equipment information, and/or breaches of confidentiality may be cause for termination of employment.

The statements herein are intended to describe the general nature and level of work being performed by employees assigned to this job. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required.

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