Toledo Region Jobs

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Job Description:

Position Overview

This position is responsible for communications, enrollment processing, claims facilitation, data maintenance and reporting for all employee group insurance benefits and other employee benefit programs and services in a manner that ensures accurate, efficient and effective administration. This position interacts frequently with personnel at all levels of the organization and serves as a key contact for external service providers including carriers and other vendors.

Key Responsibilities

• Responds to inquiries from employees, retirees, HR Partners, department heads, insurance providers and other entities regarding claims, coverage and other plan provisions to ensure accurate and timely information and problem resolution.

• Performs a wide range of duties related to the maintenance and processing of personnel records, monthly billing payments and reconciliation and reports.

• Coordinates enrollment process and associated Workday transactions and maintains data to ensure employees receive and return appropriate paperwork in a timely manner and with required supporting documentation.

• Coordinates procedures related to benefits including but not limited to new hire enrollments; dependent audits; retiree benefit enrollments; communication and administration of medical, dental, vision benefits, FMLA, STD, LTD leave processes, life insurance; COBRA administration.

• Resolves issues related to benefits and contributes to continuous improvement solutions.

• Provides clerical and operational support to other members of the benefits team and assists in or prepares correspondence as warranted.

• Conducts presentations and trainings as required.

Competencies Expected of You and Others at This Level

• Customer Focus - Building strong customer relationships and delivering customer-centric solutions.

• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives

• Values Differences - Recognizes the value that different perspectives and cultures bring to an organization.

• Optimizes Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.

• Instills Trust - Gaining the confidence and trust of others through honesty. Integrity and authenticity

• Ensures Accountability - Holding self and others accountable for meeting commitments

• Being Resilient - Rebounding from setbacks and adversity when facing difficult situations

What is Expected of You and Others at This Level

• Performs routine, entry-level assignments

• Knowledge and exposure to fundamental theories, principles and concepts gained through education and/or experience

• Develops competence by performing structured work assignments

• Uses existing procedures to solve routine or standard problems

• Receives instruction, guidance and direction

Minimum Qualifications and Skills

• Bachelor’s Degree required (or the equivalent in work experience)

• 1-3 years’ relevant experience required

• Excellent organizational skills and attention to detail

• Excellent written and verbal communication skills

• Proficient in Microsoft Office Suite or similar software

• Experience with Workday or other HRIS system preferred.

Physical Requirements and Working Environment

• Prolonged periods of sitting at a desk and working at a computer

• Ability to travel 10% of the time.

This job description is intended to describe the general nature and level of work performed. It does not include all responsibilities and skills required of the job and may be changed at any time. All responsibilities must be completed in compliance with all safety protocols, policies, procedures and consistent with the spirit and philosophy of The Andersons’ Statement of Principles.

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Note: The statements herein are intended to describe the general nature and level of work being performed, but are not to be seen as a complete list of responsibilities, duties, and skills required of personnel so classified. Also, they do not establish a contract for employment and are subject to change at the discretion of the employer. The Andersons, Inc. is a Drug-Free Workplace. The Andersons, Inc. is an EO employer – M/F/Veteran/Disability/Gender Identity/Sexual Orientation.

Note: The Andersons, Inc. conducts drug, alcohol and/or medical testing of applicants and employees based on type of position. A copy of our testing policy is available by contacting the HR Department at talentacquisition@andersonsinc.com.

We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.

PHISHING SCAM WARNING: The Andersons is aware of the continued increase of phishing scams, leveraging various methods of attack via email, text, voice and social media. Please note that The Andersons only uses company email addresses, which contain “@andersonsinc.com”, to communicate with candidates via email. If you are contacted by someone about an open job at The Andersons, please verify the domain of the sender’s email address and that they are asking you to apply on this website. If you believe you’ve been a victim of a phishing scam, please visit the Department of Homeland Security’s Cyber Smart website to learn how to report it.