The Andersons, Inc., is a North American agriculture and renewable fuels company that conducts business in the agribusiness and renewables sectors. Guided by its Statement of Principles, The Andersons is committed to providing extraordinary service to its customers, helping its employees improve, supporting its communities, and increasing the value of the company. For more information, please visit www.andersonsinc.com.

Position Overview

This position is responsible for the installation, configuration and maintenance of computer hardware, software, peripherals and data communication devices. In addition, the incumbent will provide moderately complex technical support using troubleshooting and problem-solving skills to ensure timely resolution to end user problems and requests.

Key Responsibilities

Install, configure, troubleshoot, and repair computer hardware and software, peripherals, and data communication devices. This includes installation of network adapters and support of hardware connections
Provide first level support and perform preliminary investigation of technical, operational and hardware problems. If unable to resolve the problem, escalate to ensure that end user problems are resolved in a timely and accurate manner
Answer helpdesk calls and e-mail requests in a responsive and professional manner, analyzing the problem, taking proper corrective action, documenting actions and notifying user of the resolution and/or status of their request
Perform basic maintenance of user accounts
Set up and deploy computer equipment for employee use, ensuring proper installation of auxiliary devices, cables, operating systems, and appropriate software
Provide administrative coordination by maintaining documentation relating to support tasks and resolution, maintaining computer equipment and inventory records, and monitoring the shipment/arrival/return of equipment to vendors or end users

What is Expected of You and Others at This Level

Expands skills in own work area within an analytical/scientific method or operational process
Applies experience and skills to complete assigned work within own area of expertise
Works within standard operation procedures and/or scientific methods
Works with a moderate degree of supervision
Make recommendations to policies and procedures to contribute to continuous improvement efforts.

Competencies Expected of You and Others at This Level

Customer Focus - Building strong customer relationships and delivering customer-centric solutions.
Collaborates - Building partnerships and working collaboratively with others to meet shared objectives
Values Differences - Recognizes the value that different perspectives and cultures bring to an organization.
Optimizes Work Processes - Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement.
Instills Trust - Gaining the confidence and trust of others through honesty. Integrity and authenticity
Ensures Accountability - Holding self and others accountable for meeting commitments
Being Resilient - Rebounding from setbacks and adversity when facing difficult situations

Minimum Qualifications & Skills

High School Diploma or GED equivalent required
Associate’s degree in information systems, computer science, or related discipline required
Strong interpersonal communication and customer service skills required
Prior experience with Microsoft Suite, ticketing software, Azure, and related programs preferred
1-3 years’ relevant experience required

This job description is intended to describe the general nature and level of work performed. It does not include all responsibilities and skills required of the job and may be changed at any time. All responsibilities must be completed in compliance with all safety protocols, policies, procedures and consistent with the spirit and philosophy of The Andersons’ Statement of Principles.

#LI-EM

Note: The statements herein are intended to describe the general nature and level of work being performed, but are not to be seen as a complete list of responsibilities, duties, and skills required of personnel so classified. Also, they do not establish a contract for employment and are subject to change at the discretion of the employer. The Andersons, Inc. is a Drug-Free Workplace. The Andersons, Inc. is an EO employer – M/F/Veteran/Disability/Gender Identity/Sexual Orientation.

Note: The Andersons, Inc. conducts drug, alcohol and/or medical testing of applicants and employees based on type of position. A copy of our testing policy is available by contacting the HR Department at talentacquisition@andersonsinc.com.

We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.

PHISHING SCAM WARNING: The Andersons is aware of the continued increase of phishing scams, leveraging various methods of attack via email, text, voice and social media. Please note that The Andersons only uses company email addresses, which contain “@andersonsinc.com”, to communicate with candidates via email. If you are contacted by someone about an open job at The Andersons, please verify the domain of the sender’s email address and that they are asking you to apply on this website. If you believe you’ve been a victim of a phishing scam, please visit the Department of Homeland Security’s Cyber Smart website to learn how to report it.

Apply now

See more open positions at Andersons

Privacy policy Cookie policy