Toledo Region Jobs

REPORTS DIRECTLY TO: Business Manager

SUMMARY:

The Customer Service/Title clerk is responsible for maintaining good working relationships between the local auction and its’ dealers. The Customer Service Clerk exhibits superior customer service at all times.

ESSENTIAL FUNCTIONS:

1. Respond promptly to customer inquiries via phone, email or in person by providing exceptional customer service professionally and efficiently.
2. Provide accurate, valid and complete information by using the right methods/tools.
3. Handle customer complaints, provide appropriate solutions and alternatives and follow up to ensure resolution.
4. Process payments and titles.
5. Follow communication procedures, guidelines and policies.
6. Goes the extra mile to provide a positive experience.
7. Collaborates with other departments to provide the best customer experience.
8. Process new and used vehicle titles
9. Verify and ensure accuracy of title documents, application and fees.
10. Maintain updated knowledge of title regulations and compliance requirements.
11. Respond to specific customer inquiries related to titles.
12. Resolves issues such as title discrepancies and duplicate title requests.
13. Inputs and maintains accurate records in the title management system.
14. Communicate with banks, dealerships, customers, and government agencies to ensure timely title processing
15. Maintain confidentiality and security of sensitive information
16. Identify problems and recommend and implement solutions as necessary.
17. Work well independently as well as a team player.
18. Timely communication of issues that may be deemed as detrimental to the success of operations to Management.
19. Performs other duties as necessary.

• Education: High School Diploma or equivalent, minimum, some College preferred
• Experience: Previous office experience highly preferred
• Must be at least 21 years of age and possess a valid driver's license. Some positions may be subject to a Motor Vehicle Records (MVR) check
• Skills: Should be highly organized, have the ability to multi-task, self motivated and self disciplined. Customer service orientated. Computer proficient. Must be able to read, write and speak English fluently. Must be able to work in a fast pace environment.
• Environment: The environment of the Customer Service Clerk involves working in the office at a desk for extended periods. Those working in this position are subject to repeated hours performing clerical duties while sitting at a desk.

The above functions are not intended to be exhaustive and all inclusive. The Company reserves the right to revise this job description as needed to comply with actual job requirements. Other responsibilities may be added as necessary at the sole discretion of management.